Customer Support Scheduler - Nights

Arcus Solutions; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK-based service provider is seeking a Customer Support Scheduler to work nights in Redditch. The successful candidate will manage queries and reports for major clients, ensuring timely resolutions and effective communication with teams. An ideal role for someone with strong customer service skills and the ability to multi-task under pressure. Competitive salary plus benefits including bonuses, annual leave, and training sponsorship.

Benefits

25 days annual leave + Bank Holidays

4% bonus opportunity

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts and financial aid programs

Qualifications

• Exceptional customer service skills and a drive for resolving queries.
• Ability to manage multiple inboxes and produce management reports.
• Good Excel skills and ability to work under pressure.

Responsibilities

• Act as the link between Helpdesk and Planning teams.
• Manage multiple queries and inboxes, creating reports for Directors.
• Resolve major/minor incidents for stores/depots.

Skills

Customer service skills

Problem-solving

Time management

Organizational skills

Excel skills

Job description

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you

Working as our Customer Support Scheduler (NIGHTS) on a permanent basis at our Redditch site. You'll be working 40-hours a week between 7pm - 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, elevate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive

• Salary: £25,853 per annum, plus £1.60 per hour night shift premium
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the 'apply' button.