Customer Support Representative

JR United Kingdom; Nuneaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the engineering/ manufacturing sector is seeking a proactive Customer Support Representative in Nuneaton. The role involves handling customer enquiries, processing orders, and providing exceptional service to maintain strong customer relationships. Ideal candidates should have relevant experience, excellent communication skills, and a detail-oriented mindset.

Benefits

Company pension scheme

Birthday off

Death in service policy

Access to an Employee Assistance Programme

Qualifications

• Previous experience in a customer service role, ideally within manufacturing or engineering.
• Strong verbal and written communication skills.
• Computer literate with excellent attention to detail.

Responsibilities

• Respond promptly to customer enquiries via telephone, email, and live chat.
• Provide quotations, process orders, and offer technical support.
• Collaborate with departments to ensure customer satisfaction.

Skills

Communication

Attention to Detail

Customer Service

Organisational Skills

Tools

Sage

Job description

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Customer Support Representative, nuneaton

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Client:

Osprey Engineering Solutions

Location:

nuneaton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Customer Support Representative – Engineering/Manufacturing Sector

Location: Office-based

We are seeking a proactive and customer-focused Customer Support Representative to join a friendly and dynamic Customer Support Team within a company operating in the manufacturing, OEM, or engineering sectors.

As the first point of contact for customers, you will play a key role in delivering excellent service by handling enquiries, providing accurate quotations, processing sales orders, and offering product support.

This is a fast-paced role that requires a high level of accuracy, strong communication skills, and the ability to work effectively both independently and as part of a team.

Key Responsibilities:

• Respond promptly to customer enquiries via telephone, email, and live chat
• Handle customer queries, requests, and complaints with professionalism and care
• Build and maintain strong working relationships with new and existing customers
• Provide quotations, process orders, and offer technical support
• Advise customers on products, part numbers, descriptions, pricing, and availability
• Support the External Sales Team with administrative and customer-related tasks
• Ensure the database is kept up-to-date with new prices, descriptions, and parts
• Schedule orders according to delivery requirements
• Organise courier collections and deliveries for customer consignments
• Provide timely updates on orders, invoices, and shipping queries
• Keep track of monthly back orders
• Set up new customer accounts
• Process returns and credit notes
• Collaborate with departments such as External Sales, Key Accounts, Warehouse, and Marketing to ensure customer satisfaction

Ideal Candidate Profile:

• Previous experience in a customer service role, ideally within a manufacturing, OEM, or engineering environment
• Able to thrive in a busy environment with a sense of urgency and flexibility, while maintaining high standards
• Computer literate – experience with Sage is advantageous but not essential (full training provided)
• Excellent attention to detail and organisational skills
• A proactive approach with a customer-first mindset
• Strong verbal and written communication skills
• Full-time, office-based role – 37.5 hours per week
• Monday to Friday
• Birthday off
• Company pension scheme
• Death in service policy
• Access to an Employee Assistance Programme