Customer Support Representative

Aviva; Chesterfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Kick-start your career with Aviva as a Customer Service Expert, focusing on delivering exceptional service to our valued customers. At Aviva, you'll receive comprehensive training and support while being part of a team that values care, commitment, and community. Benefit from a flexible working environment, competitive salary, and various perks aimed at enhancing your overall experience.

Benefits

Pension: Up to 14% contribution from Aviva

25 days of holiday plus bank holidays

Discounts up to 40% on Aviva products

Flexible benefits including cycle-to-work schemes

3 paid volunteering days annually

Comprehensive wellbeing support

Qualifications

• Excellent communication skills are essential.
• Ability to understand digital tools to improve customer experience.
• Strong team-oriented approach with a positive attitude.

Responsibilities

• Provide excellent service aligned with Aviva's values.
• Handle customer and financial adviser needs with care.
• Support areas like Investment Bonds and Pension Savings.

Skills

Excellent communication skills

Friendly phone manner

Strong fact-finding ability

Team-oriented

Understanding of digital tools

Positive attitude

Job description

External Job Advert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between 25,400 - 29,028 (depending on hours, location, skills, and experience)

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for more flexibility.

Allocated shift pattern between 08:00 - 18:00 Monday - Friday

We value integrity, responsibility, and good decision-making. Our customer service careers at Aviva are centered around creating a better tomorrow for everyone, with over 15 million customers trusting us across the UK. We seek individuals who care deeply and are committed to giving their best every day.

A bit about the job:

Provide excellent service, aligned with Aviva's values: Care, Commitment, Community, and Confidence. We focus on the quality of personalized service. You will be supported with comprehensive training to handle customer and financial adviser needs, especially in our Wealth Organisation, supporting areas like:

• Investment Bonds
• Pension Savings
• Platform Investments

Product knowledge is secondary to the care and support you provide to customers.

Skills and experience we're looking for:

• Excellent communication skills and a friendly phone manner
• Strong fact-finding ability to understand customer needs
• Team-oriented with a desire to learn and deliver great service
• Ability to understand digital tools to improve customer experience
• Positive attitude, capable of handling difficult conversations and objections

Please note: This role is not sponsorship-eligible under the Home Office points-based system.

What you'll get for this role:

• Salary: between 25,400 and 28,500 (depending on hours, location, skills, experience). A 40-hour contract offers up to 32,571 salary.
• Bonus: 6% of annual salary based on performance
• Pension: Up to 14% contribution from Aviva
• Holiday: 25 days plus bank holidays, with options to buy/sell days
• Discounts: Up to 40% on Aviva products and other retailers
• Share schemes: Up to 1,200 of free Aviva shares annually, and participation in Save As You Earn scheme
• Supportive policies: Parental and carer's leave
• Flexible benefits: Including cycle-to-work schemes and sustainability options
• Volunteering: 3 paid days annually to support community initiatives
• Wellbeing: Comprehensive support and tools

Learn more about your potential total reward by using our salary calculator.

Aviva is for everyone:

We embrace diversity and welcome applications from all backgrounds. Even if you don’t meet every criterion, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing.

Most employees work around 50% of their time in our offices, balancing flexibility with collaboration.

To learn more about working at Aviva, visit our website. We interview all disabled applicants who meet the minimum criteria; please notify us of any disclosed disability during your application.

Apply online or contact Angelika Guly for alternative application methods at (phone number removed) or (email address removed).