Customer Support Representative

Signature Aviation; Merley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Employee Assistance Program

Flexible start/finish times

LinkedIn Learning

Training & Development opportunities

Volunteering/Charity days

Life assurance 4x salary

Job summary

Signature TechnicAir at Bournemouth Airport is seeking a proactive Customer Support Representative to coordinate aircraft maintenance inputs and support customers through maintenance events. You will ensure clear communication between engineering teams, supervisors and external stakeholders to deliver a safe and compliant service experience.

You will liaise with regulators, manage AOG needs, provide timely updates, and prepare costed status reports while maintaining documentation and data entry

Qualifications

• Previous experience in a customer service role, ideally within aviation.
• Ability to manage multiple tasks and shifting priorities.
• Strong communication skills and ability to interpret technical information for customers.

Responsibilities

• Act as the primary point of contact for customers during maintenance inputs and provide timely updates.
• Coordinate scheduled and non-scheduled maintenance activities across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturer reps and regulators as needed.
• Manage AOG requirements, onsite and remote, ensuring rapid response.
• Prepare daily status reports with progress updates and cost information.
• Create and maintain work packs, work orders and maintenance documentation.

Skills

Customer service

Communication

Project management

Attention to detail

Team collaboration

Problem solving

English fluency

Tools

Corridor

Job description

Customer Support Representative

Signature TechnicAir

Based at Bournemouth Airport

Permanent

We are looking for a proactive and customer‑focused Customer Support Representative to join our team at Bournemouth Airport. In this role, you will take ownership of coordinating aircraft maintenance inputs, supporting customers throughout their maintenance events, and ensuring smooth communication between our engineering teams, supervisors, and external stakeholders. You will play a key part in delivering a safe, compliant and customer‑centric service experience.

Who we are:

Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine‑powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.

What you’ll be doing:

• Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
• Coordinate scheduled and non‑scheduled maintenance activities across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.
• Manage AOG requirements, both on‑site and remotely, ensuring rapid and effective response.
• Prepare and issue daily status reports, including progress updates and cost information.
• Create, update and manage work packs, work orders and maintenance documentation.
• Provide customers with quotations for approval during maintenance inputs.
• Maintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.
• Raise Certificates of Release to Service (CRS) and issue Return to Service (RTS) documentation.
• Update CESCOM with Maintenance Transaction Reports and flight details.
• Support Technical Records, including scanning, archiving and dispatching completed work packs.
• Maintain the Technical Library and manage subscription amendments.
• Verify and input timesheet data when required.
• Ensure document control standards are upheld within the Customer Support Department.
• Participate in engineering meetings and provide technical support where required.

What we’re looking for:

• Previous experience in a customer service role, ideally within aviation.
• Strong project management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
• Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self‑motivated, organised and able to work independently.
• A collaborative team player with a professional, can‑do attitude.
• Strong problem‑solving skills and the ability to respond quickly to issues.
• Fluent written and spoken English.

Key attributes for success:

You will be customer‑focused, organised and calm under pressure, with the ability to manage competing priorities while maintaining accuracy and compliance. You will build strong working relationships, communicate clearly, and support both customers and internal teams to ensure maintenance events run smoothly from start to finish.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life balance.

• Enhanced holiday entitlement – 33 days inclusive of Bank Holidays
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free counselling
• Flexible start/finish times.
• Access to an Employee Perks platform (shopping discounts)
• Medicash Proactive – health cash plan
• Company sick pay
• Life Assurance – 4x Base Salary
• Free on‑site parking
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, long service
• Volunteering / Charity Days
• Enhanced Family Friendly Leave Policies

Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.