Customer Support & Order Coordination Specialist

GE Druck Holdings Ltd.; Leicester; On-site; GBP 21,000 - 29,000; Full time

Job summary

GE Druck Holdings Ltd. is seeking an Associate Customer Service Representative in Leicester to join a team handling order entry, after-sales support and cross-functional coordination.

You will act as a key contact between Sales, Distributors, Supply Chain and customers, ensuring timely and accurate information flow. The role requires strong English and French skills, customer service experience, and proficiency with MS Office; SAP experience is an advantage.

Qualifications

• Excellent written and spoken English and French abilities.
• Customer service experience in a fast-paced environment.
• Proficient with MS Office applications (Word, Excel, Outlook).

Responsibilities

• Provide phone, email and web support to customers, distributors and OEMs for order status, lead times, shipments and returns.
• Coordinate with Sales, Inside Sales, Logistics and Engineering to resolve issues and expedite shipments.
• Enter and maintain accurate customer data, orders, returns and invoices with a focus on error-free processing.
• Support process improvements and participate in regular customer calls to improve service levels.

Skills

English (fluent)

French (spoken/written)

Customer service experience

MS Office

Tools

SAP

Job description

GE Druck Holdings Ltd. is seeking an Associate Customer Service Representative in Leicester to join a team handling order entry, after-sales support and cross-functional coordination.

You will act as a key contact between Sales, Distributors, Supply Chain and customers, ensuring timely and accurate information flow. The role requires strong English and French skills, customer service experience, and proficiency with MS Office; SAP experience is an advantage.