Customer Service Representative

GE Druck Holdings Ltd.; Leicester; On-site; GBP 21,000 - 29,000; Full time

Job summary

GE Druck Holdings Ltd. is seeking an Associate Customer Service Representative in Leicester to join a team handling order entry, after-sales support and cross-functional coordination.

You will act as a key contact between Sales, Distributors, Supply Chain and customers, ensuring timely and accurate information flow. The role requires strong English and French skills, customer service experience, and proficiency with MS Office; SAP experience is an advantage.

Qualifications

• Excellent written and spoken English and French abilities.
• Customer service experience in a fast-paced environment.
• Proficient with MS Office applications (Word, Excel, Outlook).

Responsibilities

• Provide phone, email and web support to customers, distributors and OEMs for order status, lead times, shipments and returns.
• Coordinate with Sales, Inside Sales, Logistics and Engineering to resolve issues and expedite shipments.
• Enter and maintain accurate customer data, orders, returns and invoices with a focus on error-free processing.
• Support process improvements and participate in regular customer calls to improve service levels.

Skills

English (fluent)

French (spoken/written)

Customer service experience

MS Office

Tools

SAP

Job description

## Customer Service RepresentativeApplyremote type: Onsitelocations: Leicester, UKtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR101639Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.**Essential Responsibilities**• Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.• Manage allocated key accounts and regions, and back up other regions.• Phone, Email and Web support to resolve outstanding invoicing issues.• Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.• Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.• Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.• Enter and maintain Customer Master Data plus execution of relevant security checks.• Participate in process improvement projects on an ad-hoc basis.• Using customers’ portals for order management purposes.• Participate in regular customer calls.• Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.**Qualifications/Requirements**• Good in spoken and written English.• Excellent in spoken and written French.• Previous experience in customer service.• Good knowledge of MS Office applications (User Level).**Desirable**• Proven SAP systems experience an advantage