Customer Care Specialist

Alliance Healthcare; Leigh; Hybrid; GBP 19,000 - 21,000; Full time

Job summary

Alliance Healthcare is seeking a customer-focused professional for a fast-paced contact centre in Leigh. You will handle inbound/outbound contacts, process orders, and resolve queries with accuracy and professionalism.

The role requires strong communication, organisation, and the ability to work under pressure, while maintaining data integrity and customer satisfaction. Training and development are provided.

Qualifications

• Up to 2 years in a contact centre or customer-facing role.
• Experience handling inquiries via phone, email, chat or similar channels.
• Strong verbal and written communication skills.
• Ability to manage complaints professionally and calmly.
• Good organizational skills and ability to meet deadlines.
• Attention to detail and accurate record keeping.
• Basic IT skills and keyboard proficiency.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver excellent customer service across all interactions.
• Handle inbound and outbound contacts professionally and per procedures.
• Process customer orders, requests and inquiries accurately.
• Provide progress updates and meet agreed timelines.
• Escalate complex issues to the Team Leader as needed.
• Manage complaints calmly and professionally.
• Maintain accurate records in company systems.
• Adhere to data protection, GDPR and confidentiality rules.
• Continuously develop product and process knowledge.
• Meet productivity, quality and service level targets.
• Collaborate effectively with colleagues to support team goals.
• Support continuous improvement initiatives.

Skills

Customer service

Communication

Multichannel support

Time management

Attention to detail

Data entry

Under pressure

Team player

GDPR awareness

Problem solving

Tools

Microsoft Office

IT literacy

Job description

Alliance Healthcare is seeking a customer-focused professional for a fast-paced contact centre in Leigh. You will handle inbound/outbound contacts, process orders, and resolve queries with accuracy and professionalism.

The role requires strong communication, organisation, and the ability to work under pressure, while maintaining data integrity and customer satisfaction. Training and development are provided.