Customer Support Executive — Hybrid, Impact & Growth

UK Research and Innovation; Swindon; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working hours

Pension scheme

Job summary

Innovate UK, part of UKRI, is recruiting a Customer Support Service Executive on a fixed-term basis to 31/03/2027. The role is Swindon-based with hybrid working (minimum 2 days in the office).

You will join the Customer Support Services Team at Executive level, handling inquiries, maintaining knowledge resources, and liaising with internal teams to secure positive customer outcomes across competitions and networks.

Qualifications

• Essential: qualified to A-level standard or equivalent.
• Experience in a call centre, customer support or help desk.
• Ability to work in a fast-paced, process-driven environment.
• Proven teamwork and collaboration in a busy setting.
• Experience coordinating with multiple stakeholders to meet deadlines.

Responsibilities

• Provide first-line support to customers by phone and email.
• Serve as knowledge hub for organisation activities, competitions and networks.
• Manage high volumes of competition queries with accurate, timely responses.
• Track case history and update relevant databases for support requests.
• Interface between customers and internal teams to facilitate outcomes.
• Support managers with reporting and ad hoc tasks as needed.

Skills

A-level

Call centre

Fast-paced

Teamwork

Stakeholder management

Education

A-levels

Tools

CRM software

Job description

Innovate UK, part of UKRI, is recruiting a Customer Support Service Executive on a fixed-term basis to 31/03/2027. The role is Swindon-based with hybrid working (minimum 2 days in the office).

You will join the Customer Support Services Team at Executive level, handling inquiries, maintaining knowledge resources, and liaising with internal teams to secure positive customer outcomes across competitions and networks.