Customer Support Executive

Faith In Nature; Radcliffe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Supportive team

Career development

Job summary

Faith In Nature Ltd. is seeking a Customer Support Executive to be the heartbeat of our customer operations, ensuring smooth, professional service from order to delivery.

You will manage wholesale, multichannel, and e-commerce accounts, process orders, coordinate shipments, and liaise with internal teams to resolve issues while upholding invoicing standards and customer care. This role offers growth within a dynamic, values‑driven company.

Qualifications

• Experience in wholesale and e-commerce support.
• Ability to coordinate with multiple internal teams.
• Proactive, empathetic customer handling.

Responsibilities

• Manage wholesale, multichannel, and e-commerce accounts with precision.
• Process orders, coordinate shipments, handle returns, documentation.
• Provide responsive phone, email, and written support.
• Collaborate with Customer Development Managers to drive growth.
• Ensure accurate invoicing and payment terms compliance.
• Liaise with marketing, finance, factory, planning, operations.
• Handle complaints with empathy and issue credit notes.
• Provide admin support and telephone coverage across the team.
• Build customer relationships through proactive communication.

Skills

Customer service

Multichannel support

Order processing

Communication

Problem solving

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? We’re looking for aCustomer Support Executiveto be the heartbeat of our customer operations—ensuring smooth, professional, and profitable service from order to delivery.

What You’ll Be Doing:

• Managing wholesale, multichannel, and e-commerce accounts with precision and care.
• Processing orders, coordinating shipments, handling returns, and managing all related documentation.
• Providing responsive support via phone, email, and written correspondence.
• Collaborating with Customer Development Managers to unlock growth opportunities and resolve issues.
• Ensuring accurate invoicing and adherence to payment and credit terms.
• Liaising with internal teams—marketing, finance, factory, planning, and operations—to ensure seamless order fulfillment.
• Handling complaints with empathy and issuing credit notes where needed.
• Offering administrative support and telephone cover across the team.
• Building and nurturing customer relationships through regular, proactive communication.
• A positive, solution-focused mindset and a strong team spirit.
• Proactive problem-solving and a keen eye for detail.
• Ability to build trust and respect across departments.
• Commitment to company policies and health & safety standards.
• Flexibility to take on additional duties as needed.

Why You’ll Love Working With Us:

• Be part of a supportive, dynamic team that values your input.
• Work in a role that directly impacts customer satisfaction and business success.
• Opportunities to grow and develop within a thriving organisation.