Customer Service Executive

Kingdom Services Group; New Milton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Kingdom Services Group is seeking a Customer Service Executive to join our manufacturing client on a permanent basis. You will be the main link between customers and internal teams, taking ownership of enquiries and ensuring orders progress smoothly from start to finish.

You will act as the point of contact for customers placing and progressing orders, coordinating with Production to track status and communicate requirements.

Qualifications

• Previous Customer Service or client relationship experience.
• Excellent verbal and written communication skills.
• Good MS Office skills, particularly Excel and Word.

Responsibilities

• Act as main point of contact for customers when placing and progressing orders.
• Work with Production to track order status and communicate requirements.
• Provide proactive updates on current orders and delivery schedules.
• Coordinate stock replenishment and liaise with couriers when required.
• Maintain accurate customer and order information.

Skills

Customer service

Client relationships

Communication

Multitasking

Data handling

Education

GCSE Maths & English (A-C)

Tools

Excel

Word

Microsoft Teams

Job description

Are you an experienced Customer Service Executive, Customer Service Coordinator or Account Coordinator who enjoys building strong relationships with customers?

Do you have experience working in a busy environment where you're responsible for customer orders, delivery schedules and keeping customers updated?

We're supporting an established manufacturing business who are looking for a Customer Service Executive to join their team on a permanent basis.

This is a great opportunity for someone who enjoys being the link between the customer and internal teams, taking ownership of enquiries and making sure orders progress smoothly from start to finish.

What's the role all about?

As the Customer Service Executive, you'll act as the main point of contact for customers when placing and progressing orders.

You'll work closely with the Production team to understand where orders are within the manufacturing process, communicate customer requirements and make sure potential shortages or delays are identified.

A big part of the role is communication. Customers need to know what's happening with their orders, so you'll be expected to provide proactive and regular updates rather than waiting for them to chase.

Alongside customer service, you'll support the day-to-day administration required to keep orders, schedules and stock requirements moving.

• Act as a key point of contact for existing customers
• Provide regular updates regarding current orders and delivery schedules
• Liaise with Production to progress current and upcoming orders
• Communicate and interpret customer requirements to the manufacturing team
• Process production control documentation accurately
• Identify potential shortages and ensure requirements are communicated internally
• Monitor customer call-off stock requirements
• Coordinate stock replenishment for manufactured and purchased items
• Arrange overseas couriers when required
• Maintain accurate customer and order information
• Support general day-to-day Customer Service administration
• Meet customers face-to-face when visiting site
• Participate in customer meetings via Microsoft Teams when required
• Build positive and professional relationships with customers

What will you be doing?

What do you need?

We're looking for someone with:

• Previous Customer Service or client relationship experience
• Experience dealing directly with customers in a professional environment
• Excellent verbal and written communication skills
• Good Microsoft Office skills, particularly Excel and Word
• Confidence working with data, emails and reporting
• Strong administrative and organisational skills
• Ability to manage multiple priorities at the same time
• Good attention to detail
• GCSE Maths and English at Grade A-C or equivalent

Previous experience within manufacturing, engineering, production or supply chain would be particularly useful, although the JD does not state this as essential.

About you

You’ll be someone who genuinely enjoys building relationships with customers and understands the importance of keeping people informed.

You’ll be:

• Proactive with your communication
• Professional and calm
• Empathetic and a good listener
• Accurate and detail-focused
• Reliable and organised
• Comfortable multitasking
• Able to prioritise your own workload
• Confident working under pressure

Most importantly, you'll take ownership. If a cu