Regulatory Services Coordinator

Latus Group; Hull and East Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

20 days annual leave

Bupa Healthcare Cash Plan

Bonus opportunities

Life insurance

Contributory pension scheme

Yodha Wellbeing App

Exclusive employee discounts

Job summary

Latus Group in Hull is seeking a Regulatory Services Coordinator to join our busy coordination team on a full-time, onsite basis. You will manage client bookings, handle calls and emails, and provide friendly front-of-house support while coordinating with clinicians to ensure smooth clinic delivery.

The role requires strong administrative skills, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong administrative skills in a fast-paced office environment.
• Confident use of IT systems and MS Office.
• Professional and articulate communicator with strong written and spoken skills.
• Able to manage multiple priorities and meet deadlines.
• Excellent interpersonal skills with clients, clinicians and colleagues.
• Willingness to travel between Hull and Immingham at least twice weekly.

Responsibilities

• Managing the booking and scheduling of client appointments.
• Handling incoming calls and responding to client and stakeholder emails promptly and professionally.
• Serving as front-of-house receptionist during clinic hours.
• Co-ordinating with attending Doctor and Technician to keep clinics running smoothly.
• Proactively managing the clinic diary and rebooking as needed.
• Maintaining accurate records of appointments and attendance.
• Supporting wider team with general administrative tasks.
• Escalating operational issues to minimise disruption.

Skills

Admin skills

IT proficiency

Communication skills

Multitasking

Interpersonal skills

Travel flexibility

Job description

Regulatory Services Coordinator| FT| Perm |Hull |Onsite| £27,234 + Bonus and Benefits

At Latus Group, we're on a mission to empower healthier working lives. As one of the UK's leading Occupational Health and Wellbeing providers, and proud to be the third largest in the sector, we partner with organisations nationwide to help their people stay healthy, safe and productive.

Combining clinical expertise, innovative technology and a people-first approach, we deliver accessible, high-quality workplace health services that make a meaningful difference to businesses and their employees. As a fast-growing and ambitious organisation, we're driven by a passion for improving employee wellbeing, enhancing workplace performance and shaping the future of workplace health. Along the way, we're creating exciting opportunities for talented people to grow, develop and thrive as part of our journey.

We are now looking for an organised, confident, and personable Regulatory Services Coordinator to join our existing coordination team based in Hull.

Key Responsibilities

Responsibilities will include but are not limited to:

• Managing the booking and scheduling of client appointments
• Handling incoming calls and responding to client and stakeholder emails promptly and professionally
• Acting as the first point of contact for anyone attending the clinic, providing a warm and professional front-of-house presence on reception during clinic hours
• Working closely with the attending Doctor and Technician to ensure appointments run to schedule and the clinic operates efficiently
• Proactively managing the clinic diary, resolving scheduling conflicts and rebooking as needed
• Maintaining accurate records of appointments, attendances, and any relevant administrative documentation
• Supporting the wider team with general administrative tasks as required
• Escalating any operational issues promptly to ensure minimal disruption to clinic delivery

Key Requirements

• Strong administrative skills with experience in a fast-paced, office-based environment and confident use of IT systems
• Professional and articulate communicator with a confident telephone manner and strong written communication skills
• Able to thrive in a busy environment, effectively managing multiple priorities and competing deadlines
• Proactive and self-motivated, taking ownership of tasks and solutions with a genuine "can-do" approach
• Excellent interpersonal skills, with the ability to build strong relationships with clients, clinicians, and colleagues at all levels
• Flexible and reliable, with the ability to travel between Hull and Immingham at least twice weekly, with additional travel as required

Benefits

• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Bonus, personal and team based bonus opportunities
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

Closing date: This vacancy may close before the stated deadline if enough applications are received. Early submission is therefore advised.

For further information please reach out to: [e-mail] or [e-mail]