Customer Support Engineer

Kratos Analytical Ltd; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Kratos Analytical Ltd is seeking a Customer Support Service Engineer for its Manchester HQ, offering an exciting opportunity to work with advanced surface analysis instrumentation. The role involves on-site installations, customer technical support, and requires a strong degree in Engineering or Physics. Frequent travel to Europe adds to the dynamic nature of this position. Join a leading company at the forefront of innovation in materials challenges.

Benefits

Frequent traveller allowance after probation

Qualifications

• Degree in Electronics, Physics, or Mechanical Engineering.
• Background in scientific instrumentation preferred.
• Skills in X-ray Photoelectron Spectroscopy advantageous.

Responsibilities

• On-site installation of upgrades and maintenance visits.
• Provide technical support and training to customers.
• Testing of repaired units before delivery.

Skills

Problem-solving

Time management

Communication

Customer Service

Education

Degree level qualification in Electronics, Physics, or Mechanical Engineering

Job description

Kratos Analytical Ltd provided pay range

This range is provided by Kratos Analytical Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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HR and Payroll Assistant at Kratos Analytical

Kratos Analytical are global leaders in surface analysis instrumentation, our XPS systems are installed in leading University’s and Corporate research centres around the world working on new materials challenges as diverse as development of new biomaterials, carbon capture to achieve nett zero targets and EV battery development.

An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel.

Responsibilities

• On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits
• Testing of repaired units before returning to customers
• Obtaining customer acceptance for all work done
• Providing customer technical support
• Providing appropriate customer training
• Supporting continuous improvement initiatives with close interactions with R&D

Qualifications

• Degree level qualification in Electronics*, Physics* or Mechanical Engineering* (*with experience and background in scientific instrumentation preferred)- Essential

Experience

• Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage

Job Related Aptitude and Skills

• Excellent problem-solving skills (E)
• Good personal time management skills (E)
• Good communication skills are required at all levels (E)
• Strong Customer Service skills and a professional manner in customer facing environments (E)

Note - On successful completion of probation, a frequent traveller allowance will be added to your salary.

We welcome applications from graduates who have studied a relevant degree.

We know that great talent comes in many forms and you don't need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Manufacturing and Engineering Services

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