Customer Support Engineer

TheLogic IT Solutions; Livingston; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Private health cover

Free on-site parking

Casual dress code

Job summary

TheLogic IT Solutions, based in Livingston, is seeking an IT Support Technician to provide 1st/2nd line support for Windows Server, desktops, laptops, and mobile devices. You will assist with Microsoft 365 and Azure, log work in the PSA system, and liaise with senior engineers on complex issues.

Hybrid working is available after settling in, with travel to client sites. A clear career path into Managed Security, Managed Services, or Telecoms is offered along with training and private health

Qualifications

• Solid networking basics: IPv4, DNS, VPNs, firewalls.
• Experience supporting Windows Server environments.
• Experience supporting Windows laptops and desktops.
• Experience with Microsoft 365 administration or Azure AD/Entra ID.
• Full UK clean driving licence.
• Experience with Mobile Device Management (MDM).
• Experience with VoIP phone systems.
• Cyber Essentials familiarity a bonus.

Responsibilities

• Provide first and second line support to clients via phone, email, and remote tools.
• Troubleshoot issues across Windows Server, desktops, laptops, and mobile devices.
• Support Microsoft 365, Azure, and other cloud environments.
• Log and track all work in the PSA system, keeping clients informed at every step.
• Escalate and collaborate with senior engineers on more complex issues.
• Contribute to a positive client experience in every interaction.
• Follow documented processes and help improve them where you see the opportunity.

Skills

Strong communication

Proactive attitude

Attention to detail

Willingness to learn

Networking basics

Windows Server

Windows desktops

Mobile devices

Microsoft 365

Azure AD

VoIP knowledge

Cyber Essentials

MDM platforms

MSP experience

Tools

Azure

VPNs

DNS

MDM platforms

Windows Server

Job description

Salary: £27,000 - 35,000 per year

Requirements:

• Strong communication skills and a genuinely positive, proactive attitude
• Attention to detail and accurate record and time keeping
• A desire to learn
• Solid working knowledge of networking fundamentals (IPv4, DNS, VPNs, basic firewalls)
• Experience supporting Windows Server environments
• Experience supporting Windows laptops and desktops
• Experience supporting mobile devices (Apple iPhone/iPad, Android)
• Familiarity with cloud platforms such as Microsoft 365 and Azure
• Full UK clean driving licence
• Experience with Microsoft 365 administration or Azure AD/Entra ID
• Knowledge of VoIP phone systems
• Awareness of information security principles (Cyber Essentials familiarity a bonus)
• Experience with Mobile Device Management (MDM) platforms
• Prior experience in an MSP or client-facing IT support role

Responsibilities:

• Provide first and second line support to clients via phone, email, and remote tools
• Troubleshoot issues across Windows Server, Windows desktops and laptops, and mobile devices (iOS and Android)
• Support Microsoft 365, Azure, and other cloud environments
• Log and track all work accurately in our PSA system, keeping clients informed at every step
• Escalate and collaborate with senior engineers on more complex issues
• Contribute to a positive client experience in every interaction
• Follow documented processes and help improve them where you see the opportunity

Technologies:

• Android
• Azure
• Cloud
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• iOS
• Office 365

More:

We are TheLogic IT Solutions, a Livingston-based Managed Service Provider founded in 2006, delivering managed IT, cyber security, Microsoft 365 management, and telecoms to UK SMEs. Our clients span legal, construction, accountancy, finance, and other professional services, and we pride ourselves on building long-term relationships built on trust and technical excellence. We are an IASME-licensed Certification Body for Cyber Essentials and hold Microsoft Cloud Solutions Provider status, working with leading vendors across networking, cloud, and security. As our client base grows, we are expanding the team to match. This is a full-time, in-person role based primarily at our Livingston office with occasional travel to client sites across our region, hybrid working available once settled, and a clear supported career path into Managed Security, Managed Services, or Telecoms. We offer ongoing training and development, competitive salary dependent on experience, and private health cover, along with casual dress and free on-site parking.

last updated 36 week of 2026