Customer Support Engineer

Payaca Ltd.; Bristol; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative firm in the renewable energy sector is seeking a Customer Support Engineer to enhance customer satisfaction and streamline workflows. In this pivotal role, you'll be the first point of contact for users, assisting them with troubleshooting and optimizing their use of the platform. Your expertise in data handling with tools like Google Sheets and SQL will be invaluable as you work closely with both customers and engineering teams. This is a unique opportunity to contribute to a mission-driven company focused on driving the adoption of low-carbon technologies, all while collaborating with a passionate team in a dynamic environment. If you're eager to solve technical challenges and make a real impact, this role is for you.

Benefits

Career Growth Opportunities

High-Impact Team Collaboration

Dynamic Work Environment

Mission-Driven Company

Qualifications

• Strong experience with Google Sheets/Excel for data manipulation.
• Comfortable with SQL/Python for advanced data requests.

Responsibilities

• Provide first-line support to customers via chat, email, and phone.
• Diagnose and troubleshoot technical issues effectively.

Skills

Customer Support

Problem Solving

Data Analysis

Communication Skills

Proactive Mindset

Education

Experience in Customer Support

Interest in Renewable Energy

Tools

Google Sheets

Excel

SQL

Python

Job description

Location: Central Bristol (Queen Square) – Onsite Only

Employment Type: Full-time

About Payaca

Payaca is revolutionising the way businesses in the renewable energy sectors operate. We provide a powerful, intuitive platform designed to streamline workflows, improve compliance, and enhance customer experience. Our software enables low-carbon technology installers to manage their processes effectively, ensuring seamless operations throughout the entire customer journey.

As part of our mission to power the net-zero revolution, we are growing our team and looking for a Customer Support Engineer to play a crucial role in helping our customers get the most out of Payaca.

The Role

As a Customer Support Engineer, you will be the frontline of our customer success efforts, helping users troubleshoot issues, optimise their workflows, and integrate Payaca with their existing tools. This is not just a traditional support role; you’ll work closely with both customers and our engineering team to diagnose problems, improve our documentation, and help shape the future of our platform.

This role is fully onsite in our Bristol, Queen Square office, where you’ll be working alongside a passionate team focused on delivering the best possible experience for our customers.

Key Responsibilities

• Customer Support & Problem Solving
  • Provide first-line support to our customers via chat, email, and phone
  • Diagnose and troubleshoot technical issues
  • Escalate complex issues to the engineering team when necessary
• Technical Expertise & Data Handling
  • Manipulate and analyse customer data using Google Sheets / Excel
  • Work with SQL / Python (preferred but not essential) to assist with more advanced data requests
• Documentation & Process Improvement
  • Create and maintain technical support documentation
  • Identify recurring issues and propose process improvements
• Work closely with our software engineers to resolve technical challenges
• Assist customers with integrations and workflow optimisations
• Support new feature rollouts by testing and documenting functionality

What We’re Looking For

• Strong experience with Google Sheets / Excel (formulas, data manipulation, pivot tables, etc.)
• Comfortable handling and analysing data; SQL / Python experience is a plus
• Excellent written and verbal communication skills
• A logical and structured approach to problem-solving
• Ability to work collaboratively across customer-facing and technical teams
• Experience in a customer support or technical support role
• A proactive mindset with a focus on continuous improvement
• Interest in the renewable energy sector is a bonus
• Experience utilising AI tools to continuously improve processes whilst ensuring accuracy

Why Join Payaca?

• Be Part of a Mission-Driven Company – Help drive the adoption of low-carbon technologies
• Work with a High-Impact Team – Collaborate with product, engineering, and sales teams to improve the platform
• Career Growth – Opportunities to develop technical skills, product knowledge, and leadership experience
• A Fast-Growing Scale-Up – Work in a dynamic, high-growth environment where your contributions make a real impact

If you’re passionate about solving technical problems, enjoy working closely with customers, and want to be part of a team driving innovation in the renewable energy space, we’d love to hear from you.

Join us at Payaca and be a part of the renewable energy revolution! To apply send your CV and covering letter to [e-mail].

Tip: Please research the company before applying. We won't respond to generic applications.