Technical Customer Support Engineer (remote)

ClickHouse; United Kingdom; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and collaborative team as a Technical Customer Support Engineer at a forward-thinking company. In this remote role, you will be the frontline support for our innovative database technology, assisting customers and users globally. Your expertise in SQL databases, cloud-native SaaS, and distributed systems will be crucial in guiding clients through their technical challenges. You will have the opportunity to develop solutions, mentor colleagues, and enhance customer experiences. With a focus on teamwork and continuous learning, this is an exciting chance to contribute to a rapidly growing company that values its employees and fosters a culture of innovation and support.

Benefits

Flexible work environment

Healthcare contributions

Stock options

Flexible time off

$500 Home office setup

Employee-driven international mobility

Qualifications

• Technical breadth in ClickHouse or relevant domains like SQL databases.
• Strong written and verbal English communication skills.

Responsibilities

• Support ClickHouse users via chat, calls, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source.

Skills

Technical Support

SQL databases

Cloud-native SaaS

Distributed systems

Communication skills

Problem-solving

Teamwork

ClickHouse

OSS and open-source technologies

Data pipelines

Tools

Azure

GCP

AWS

Kafka

Kinesis

Spark

RabbitMQ

Job description

Technical Customer Support Engineer (remote)

United Kingdom (Remote)

About ClickHouse

We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers.

With top adopters such as Lyft, Cisco, and eBay - not only do our products work at lightning speed, so do we.

We are an open and collaborative company. Our colleagues are curious, engaged and excited about what they do. If you want to work in an environment where you can learn, grow, be an agent of change and have your voice heard - then please read on!

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

What you will be doing:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
• Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
• Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers.

And of course:

• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone.
• You will build strong, trusted relationships with colleagues, customers, and partners.

What you bring along:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet.
• The ability to build trusted relationships with colleagues, customers, and partners.
• You are self-driven, curious, and eager to continuously learn and grow.
• Experience with ClickHouse.
• Experience with OSS and open-source technologies, as a user, community member, or contributor.
• Experience with Azure, GCP or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

Compensation

This role offers cash compensation and a stock options grant. For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.

The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.

• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in all countries.
• A $500 Home office setup if you’re a remote employee.
• Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations).

Culture - We All Shape It

As part of our first 500 employees, you will be instrumental in shaping our culture.

We look for candidates who are:

• Motivated by doing great work as part of a team :)
• Open to learning from others and sharing with others.
• Team Players: helpful, resourceful, responsive.
• Respectful and see feedback as an opportunity to grow.

Are you interested in finding out more about our culture? We are a one year old company therefore we are excited to be building it together at the moment. Our first 500 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about what’s important to us, and to find out if you’d like to come and contribute to building our culture with us!