Refrigeration Product & Systems Support Engineer

GEA Group; Ross-on-Wye; Remote; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Refrigeration Product & Systems Support Engineer to join their UK team. This role offers the opportunity to make a significant impact by providing technical support and assistance for industrial refrigeration products. You will be responsible for troubleshooting, commissioning, and training, while collaborating with international teams to enhance customer satisfaction. If you are passionate about refrigeration technology and enjoy working in a dynamic environment, this position is perfect for you.

Qualifications

• 5+ years of experience in industrial refrigeration required.
• Proficient in Microsoft Office and technical training.

Responsibilities

• Provide technical support for refrigeration products to customers.
• Deliver on-site assistance for installation and maintenance of systems.

Skills

Industrial refrigeration experience

Controls and Automation

Customer service skills

Technical training

Tools

Microsoft Office

Job description

GEA HRT is market leader in industrial refrigeration packages and components for the food, non-food, process and marine industries. As part of the global technology group GEA, GEA HRT Products supplies refrigeration compressor packages and components.

Responsibilities / Tasks

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As our GEA family continues to grow, we are seeking a Refrigeration Product & Systems Support Engineer to join our UK Compression technologies team. In this role, you will deliver support to both our internal and external customers. (This role can be based anywhere in the UK)

• Provide technical support for all company industrial refrigeration products to staff at the Ross-on-Wye office, as well as to our intercompany and third-party customers, via telephone, email, and interactive resources.

• Deliver on-site technical assistance, including commissioning, troubleshooting, and maintenance of compressors, packages, chillers, heat pumps, and control systems.

• Prepare and provide quotations for GEA Service Screw Compressors, and offer on-site support for the installation and commissioning of these compressors.

• Prepare and provide quotations for GEA Omni Controllers, and assist with on-site installation and commissioning.

• Prepare and provide quotations for Grasso Conversion Kits (GCK), and assist with on-site installation and commissioning of these kits.

• Collaborate with factories in the Netherlands and Berlin to address technical questions related to compressors, packages, chillers, heat pumps, and controls from our customers.

• Manage the warranty register for compressors, packages, chillers, heat pumps, and controls, and liaise with the customer database regarding warranty issues.

• Demonstrate and, when necessary, supervise the dismantling and reassembly of GEA products for customers.

• Provide technical training on screw compressors, reciprocating compressors, and Omni controllers, both on-site and at the UK training facility.

• Work closely with the component sales and service departments to promote and upsell GEA HRT service products, and explore opportunities to expand the service product business.

• Offer technical guidance on equipment upgrades or replacements.

• Analyse data from system controllers to identify and diagnose faults or issues.

• Program in-house control and automation systems for customer use.

• Travel to factories in the Netherlands and Berlin for training and participation in technical working groups.

• Provide emergency on-site support when required.

Your Profile / Qualifications

• At least 5 + years refrigeration experience – Industrial refrigeration

• Product or component sales or support experience

• Experience with Controls and Automation

• Full Microsoft Office proficiency

Competencies

• Results driven

• Customer focused

• Strategic ability

• Motivating others

• Trust and integrity

• Business Acumen

• Technical / Professional knowledge

Did we spark your interest?
Then please click apply above to access our guided application process.