Customer Support Engineer - Level Two - Bath University

Sharp Business Systems France; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Photocopier Engineer to provide exceptional service at the University of Bath. This role involves managing and repairing a fleet of multi-functional devices, ensuring optimal performance and customer satisfaction. As part of a dynamic team, you will enjoy sociable working hours and the opportunity to develop your technical skills. Join a forward-thinking company that values innovation and quality, and play a key role in supporting a prestigious educational institution. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company Car

Sociable Working Hours

Training Opportunities

Qualifications

• Experience as a Photocopier Engineer with good networking understanding.
• Proficient with PCs, laptops, and tablets; excellent in Microsoft Office.

Responsibilities

• Repair, install, and maintain multi-functional network devices.
• Provide training on hardware and software, manage stock on vehicles.

Skills

Photocopier Engineering

Networking Issues Resolution

Microsoft Word

Microsoft Excel

Analytical Problem-Solving

Education

Technical Qualifications in Print Sector

Tools

Papercut

Multi-Functional Devices (MFDs)

Job description

Business Units: Sharp Business Systems UK PLC

Job Number: JO-2504-2439

Country: United Kingdom

Site Location: UK - Client-based

Job Type: Permanent / Full Time

Date Posted: 01/05/2025

We have an excellent opportunity for a Photocopier Engineer to work on site at the University of Bath, one of our key customers.

As a Customer Support Engineer, you will be the face of Sharp Business Systems, providing first-class service to the University by managing, maintaining, and repairing approximately 300 multi-function devices and software across various university sites.

Our engineers work sociable hours (Monday – Friday, office hours).

You will be based in the Bath area or within a commutable distance; a company car will be provided.

Key Responsibilities

• Repair, install, and maintain multi-functional network devices (MFDs) and other products, including software supplied by Sharp Business Systems UK and dealers.
• Prepare and set up MFDs/Products associated with the Sharp portfolio.
• Connect equipment to customers' PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionalities over the network.
• Diagnose and resolve network-related MFD issues.
• Provide relevant training on hardware and software.
• Support and cover other roles when necessary.
• Adhere to company processes.
• Manage stock on vehicles or sites as appropriate.

Person Specification

• Experience as a Photocopier Engineer.
• Experience with Sharp copiers is helpful but not essential.
• Good understanding of networking issues and how to resolve them.
• Proficient with PCs, laptops, and tablets.
• Excellent knowledge of Microsoft Word and Excel.
• Ability to understand and use bespoke software.
• Knowledge of Papercut is advantageous.
• Industry-recognized or other technical qualifications within the print sector are helpful.
• Analytical problem-solving skills for electromechanical faults.
• Valid driving license (Class B car etc.).

About Sharp

Sharp UK provides innovative print, software, managed solutions, and IT services. We are a leading manufacturer of digital information technologies, working in partnership with our customers to deliver innovative applications within their sectors.

As part of the globally recognized Sharp Corporation, we are committed to technological innovation, quality, and contributing to the well-being of people worldwide through our unique technologies.

Our hardware ranges from space-saving MFPs to high-speed production print systems. We also offer a wide range of software solutions combined with premium support to provide a comprehensive Managed Print Service (MPS). Our IT Services support organizations of all sizes in building and maintaining reliable IT infrastructures.