Customer Support Coordinator - Maternity Cover | Career Development

phs Group; Dudley; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Annual leave 23 days + Bank Holidays

Online GP service

Pension scheme

ILM management training

Free onsite parking

Career development opportunities

Job summary

phs Besafe is seeking a Customer Support Coordinator on a fixed-term basis in Tipton to deliver exceptional service across our Besafe customer base. You’ll be the key link between customers, Sales and Operations, helping manage contracts and ensure queries are resolved efficiently.

Ideal candidates will be organised, proactive problem-solvers who thrive in a fast-paced environment and are confident using MS Office to produce reports and maintain records.

Qualifications

• Previous customer service or customer care experience.
• Strong organisational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to work methodically and logically.
• Strong problem-solving skills with a proactive approach.
• Ability to build relationships and communicate effectively with people at all levels.
• Confidence in learning and using new systems.
• Highly self-motivated with a positive attitude.
• Good IT skills and experience using Microsoft Office applications.

Responsibilities

• Manage incoming and outgoing customer queries, ensuring timely and effective resolution.
• Identify customer concerns and escalating issues, referring them to the appropriate team where required.
• Build and maintain positive customer relationships to support retention and satisfaction.
• Develop a strong understanding of PHS Besafe products and services.
• Support the implementation and management of PDA barcode notices.
• Ensure customers and colleagues are kept informed of actions taken and next steps.
• Liaise closely with Besafe Operations to ensure a seamless customer experience.
• Promote a proactive approach to resolving customer issues and enquiries.
• Follow company policies and procedures at all times.
• Produce reports and provide product information when required.
• Work effectively under pressure and meet agreed deadlines.
• Support systems and processes relating to installations and uplift activities.
• Carry out additional duties and projects as directed by management.

Skills

Customer service

Organisational skills

Communication skills

Problem-solving

Relationship building

IT skills

Tools

Microsoft Office

Job description

phs Besafe is seeking a Customer Support Coordinator on a fixed-term basis in Tipton to deliver exceptional service across our Besafe customer base. You’ll be the key link between customers, Sales and Operations, helping manage contracts and ensure queries are resolved efficiently.

Ideal candidates will be organised, proactive problem-solvers who thrive in a fast-paced environment and are confident using MS Office to produce reports and maintain records.