Customer Support Coordinator (maternity cover)

phs Group plc; Tipton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 23 days

Pension scheme

Online GP service

ILM training

Holiday Buy and Sell

PHS Perks discounts

Wellbeing helpline

Free onsite parking

Job summary

PHS Besafe in Tipton is seeking a Customer Support Coordinator on a maternity cover basis, Monday to Thursday 09:00-17:00 and Friday 08:00-16:00. The role focuses on delivering exceptional service, supporting contract management, and acting as the link between customers, Sales and Operations.

You will build strong relationships, resolve queries efficiently, and contribute to customer retention in a fast-paced environment. Fixed term contract with competitive annual salary.

Qualifications

• Previous customer service or customer care experience.
• Strong organisational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to work methodically and logically.
• Strong problem-solving skills with a proactive approach.
• Ability to build relationships and communicate effectively with people at all levels.
• Confidence in learning and using new systems.
• Highly self-motivated with a positive attitude.
• Good IT skills and experience using Microsoft Office applications.

Responsibilities

• Manage incoming and outgoing customer queries, ensuring timely and effective resolution.
• Identify customer concerns and escalating issues, referring them to the appropriate team where required.
• Build and maintain positive customer relationships to support retention and satisfaction.
• Develop a strong understanding of PHS Besafe products and services.
• Support the implementation and management of PDA barcode notices.
• Ensure customers and colleagues are kept informed of actions taken and next steps.
• Liaise closely with Besafe Operations to ensure a seamless customer experience.
• Promote a proactive approach to resolving customer issues and enquiries.
• Follow company policies and procedures at all times.
• Produce reports and provide product information when required.
• Work effectively under pressure and meet agreed deadlines.
• Support systems and processes relating to installations and uplift activities.
• Carry out additional duties and projects as directed by management.

Skills

Customer service

Organisational skills

Verbal & written communication

Problem solving

Relationship building

Learning new systems

IT skills

Tools

Microsoft Office

Job description

Customer Support Coordinator (maternity cover) Monday - Thursday 09.00-17.00, Friday 08.00-16.00

PHS Besafe, Tipton

Fixed Term Contract

Annual Salary - £25, 174.50

About the Role

PHS Besafe has an exciting opportunity for a Customer Support Coordinator to join our team in Tipton on a fixed term contract.

In this customer-focused role, you will be responsible for delivering an exceptional service experience across our Besafe customer base, supporting the effective management of contracts and ensuring customer queries are resolved efficiently. Acting as a key link between our customers, Sales and Operations teams, you will help build strong customer relationships, enhance service delivery, and support business retention.

This is an excellent opportunity for an organised and proactive individual who enjoys problem-solving, building relationships, and working in a fast-paced environment.

Key Responsibilities

• Manage incoming and outgoing customer queries, ensuring timely and effective resolution.
• Identify customer concerns and escalating issues, referring them to the appropriate team where required.
• Build and maintain positive customer relationships to support retention and satisfaction.
• Develop a strong understanding of PHS Besafe products and services.
• Support the implementation and management of PDA barcode notices.
• Ensure customers and colleagues are kept informed of actions taken and next steps.
• Liaise closely with Besafe Operations to ensure a seamless customer experience.
• Promote a proactive approach to resolving customer issues and enquiries.
• Follow company policies and procedures at all times.
• Produce reports and provide product information when required.
• Work effectively under pressure and meet agreed deadlines.
• Support systems and processes relating to installations and uplift activities.
• Carry out additional duties and projects as directed by management.

About You

We're looking for someone who enjoys providing excellent customer service and thrives in a collaborative team environment.

Essential Skills and Experience

• Previous customer service or customer care experience.
• Strong organisational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to work methodically and logically.
• Strong problem-solving skills with a proactive approach.
• Ability to build relationships and communicate effectively with people at all levels.
• Confidence in learning and using new systems.
• Highly self-motivated with a positive attitude.
• Good IT skills and experience using Microsoft Office applications.

What You'll Receive

In return for your commitment and expertise, you'll benefit from:

• Annual salary £25,174.50
• 23 days annual leave including Bank Holidays
• Online GP service for you and your family
• Pension scheme
• Ongoing career development opportunities
• Accredited ILM management training, both in-house and externally
• Holiday Buy and Sell Scheme (following six months' service)
• Savings of up to £1,000 per year through PHS Perks, offering discounts with major retailers and supermarkets
• 24-hour wellbeing helpline
• Comprehensive training and ongoing support
• Free onsite parking

Why Join PHS Besafe?

At PHS Besafe, you'll be joining a supportive, customer-focused business that values teamwork, development and continuous improvement. We are committed to helping our colleagues succeed by providing excellent training, career development opportunities and a positive working environment where everyone can thrive.

About phs Group

Founded in 1963, phs Group is a leading provider of hygiene, safety and workplace services across the UK, Ireland and Spain. We support thousands of businesses through our specialist divisions, including Washrooms, Healthcare, Floorcare, phs Direct, Direct365, Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, diversity and inclusion are at the heart of our culture. We are committed to creating a workplace where everyone feels valued, respected and empowered to be themselves. We welcome applications from all backgrounds and celebrate the unique contributions that make our teams stronger.