Contract Administrator

PHS Group Ltd.; Caerphilly; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after probation

Free parking on-site

Employee discounts

ILM training

Parental leave enhancements

Job summary

phs Group is seeking a proactive Contract Administrator at our Caerphilly Head Office. You will manage contracts and sales orders, ensuring accuracy and timely delivery while supporting pricing and compliance.

The role involves coordinating with internal teams and customers to resolve issues and improve processes. We offer a structured environment with opportunities for development, hybrid work after probation, and a range of employee benefits.

Qualifications

• Excellent organisational skills with a keen eye for detail.
• Clear communication and the ability to build relationships.
• Proficient computer skills and accurate data handling.
• Customer-focused approach and ability to work under pressure.

Responsibilities

• Process contracts and sales orders accurately within SLAs.
• Review contracts for pricing, terms, and procedures.
• Maintain negotiated pricing where applicable.
• Liaise with internal teams and customers to resolve queries.
• Process contract amendments and customer account updates.
• Log mistakes and coordinate corrective actions.
• Prepare customer correspondence and supporting docs.
• Support cross-department collaboration and training.

Skills

Organisational skills

Communication skills

Computer literacy

Attention to detail

Customer-focused

Team player

Problem solving

Tools

Microsoft Excel

CRM systems

Job description

Contract Administrator

Caerphilly Head Office

Full Time, permanent position

We're looking for an organised and customer-focused Contract Administrator to join our friendly and professional team at our Caerphilly Head Office. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with a variety of stakeholders, and takes pride in delivering accurate, high-quality administration.

As a key member of the team, you'll be responsible for processing contracts and sales orders, ensuring compliance with company procedures, meeting service level agreements, and providing excellent support to both internal and external customers.

Your role as a Contract Administrator at phs

• Processing contracts and sales orders accurately and within agreed service levels.
• Reviewing contracts to ensure compliance with pricing, terms and conditions, and company procedures.
• Maintaining negotiated pricing agreements where applicable.
• Liaising with internal teams and customers to resolve queries and issues efficiently.
• Processing contract amendments and customer account updates as required.
• Managing mistake logging processes and coordinating corrective actions.
• Producing and issuing customer correspondence and supporting documentation.
• Developing a broad understanding of the business to support collaboration across departments.
• Contributing to departmental objectives and continuously improving performance through training and development.

The ideal candidate for a Contract Administrator at phs

• Excellent organisational skills and strong attention to detail.
• Effective communication skills with the ability to build positive working relationships.
• Strong computer literacy and keyboard skills.
• The ability to analyse information, identify issues, and resolve problems effectively.
• A customer-focused approach with empathy, professionalism, and confidence.
• The ability to work accurately under pressure and meet deadlines and targets.
• The ability to work independently as well as part of a team.
• Tact, diplomacy, and strong interpersonal skills.

Desirable:

• Previous sales ledger or contract administration experience.
• Negotiation skills and commercial awareness.

In return for your commitment and expertise at phs Group you’ll benefit from:

• Working hours between 36.25 a week, Monday to Friday
• No weekend or evening working
• Rewarding salary, great team and excellent benefits
• Access to Virtual GP for you and your family
• Hybrid working after probation period is completed
• Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
• Further savings with our phs Direct Online shop
• Free Parking on-site so no parking costs
• Excellent careers opportunities
• Accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays off
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

If you're a motivated administrator with a passion for delivering excellent customer service and maintaining high levels of accuracy, we'd love to hear from you.

About phs:

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.