Hire & Sales Coordinator

GAP Group Limited; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

GAP Group Limited in the United Kingdom is seeking a proactive Hire & Sales Coordinator for our Pumps & Power Services division. You will manage hire requests, coordinate logistics, and handle customer and supplier queries to keep operations running smoothly.

You’ll drive service excellence, maximise sales opportunities, and work with drivers and fitters to ensure timely deliveries and collections. A background in high-volume hire desks or busy customer service will help you succeed, with

Qualifications

• Experience in a high-volume hire desk or fast-paced customer service/administration role.
• Excellent customer service with a commercial edge and sales drive.
• Strong communication and organisational skills with attention to detail.
• Confident IT skills, including Outlook and Excel.
• Team player who can also work independently and take initiative.
• Experience in the hire industry is a bonus, and training will be provided.

Responsibilities

• Manage incoming and outgoing hires per day across a wide range of equipment.
• Process hire desk administration and handle customer and supplier queries quickly and accurately.
• Ensure stock levels meet demand and identify opportunities to maximise sales.
• Coordinate with drivers and fitters to ensure timely deliveries and collections.
• Resolve customer complaints and supplier issues professionally and efficiently.

Skills

High-volume hire desk experience

Customer service

Communication

Organisational skills

Outlook

Excel

Team player / independent

Tools

Outlook

Excel

Job description

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Pumps & Power Services division who provide advice, servicing, maintenance and repair for generators, dewatering and sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that’s growing fast.

If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you've been waiting for.

What You’ll Be Doing

• Managing incoming and outgoing hires per day across a wide range of equipment
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and efficiency

About You

• Ideally proven experience in a high-volume hire desk or a similar fast-paced customer service or administration role
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the hire industry is a bonus—but if you've got the passion and willingness to learn, we'll support you every step of the way

About Us

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.