Customer Support Coordinator

TN United Kingdom; Exeter; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading Residential Developer in Exeter is seeking a proactive Customer Support Coordinator. This role is crucial for ensuring customers receive top-notch support after moving into their new homes, managing issues, and coordinating resources effectively.

Benefits

Life Insurance

Private Healthcare

Pension

Retail Discounts

Car Scheme

Qualifications

• Experience in a fast-paced Customer Service environment.
• Ability to work independently and prioritize tasks.

Responsibilities

• Manage and resolve post-handover customer issues.
• Coordinate resources and order materials as needed.
• Maintain clear, detailed notes for accurate records.

Skills

Interpersonal Skills

Problem Solving

Communication

Job description

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Customer Support Coordinator
Exeter
Permanent
£28k

A leading Residential Developer, dedicated to providing exceptional housing solutions and customer service, is seeking a proactive and empathetic Customer Support Coordinator to join their team.

This role is pivotal in ensuring that customers receive the highest level of support after moving into their new homes.

The Customer Support Coordinator manages customer issues and complaints post-handover, ensuring timely resolution from start to finish. This includes identifying required actions, scheduling resources, and ordering materials for remedial work.

The role requires clear, regular communication with customers, effective use of company systems, and adherence to all relevant processes and health and safety protocols.

Key Responsibilities:

1. Manage and resolve post-handover customer issues
2. Coordinate resources and order materials as needed
3. Keep customers updated on progress
4. Use internal systems to log and track tasks
5. Follow company procedures and health & safety guidelines
6. Identify solutions to blockers and escalate risks to SLA compliance to the Customer Support Manager
7. Maintain clear, detailed notes for accurate records and smooth handovers
8. Collaborate effectively with internal teams to resolve customer issues
9. Build strong relationships with subcontractors and suppliers, setting expectations and providing feedback for continuous improvement

Experience:

1. Previous experience working in a fast-paced Customer Service environment
2. Strong interpersonal and relationship-building skills
3. Experience in the housing sector
4. Proven ability to work independently, prioritize tasks, and take initiative to solve problems
5. Ability to remain calm, measured, and resilient in challenging situations

Offering fantastic benefits including Life Insurance, private Healthcare, pension, retail discounts, car scheme, etc.

Please get in touch with Emma today!