Customer Support Coordinator

Marel Holding BV; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in advanced food processing solutions is seeking a Customer Support Coordinator in Birmingham. This role involves engaging with customers, promoting services, and ensuring satisfaction throughout the customer journey. Ideal candidates are self-starters with strong communication skills and experience in customer service.

Benefits

Freedom to take initiative

Recognition for achievements

Clear objectives and realistic demands

Environment of trust and respect

Qualifications

• Experience in a Sales/Service environment is ideal.
• Ability to manage time effectively and achieve goals.
• Knowledge of customer service processes.

Responsibilities

• Engage with customers throughout their journey.
• Promote services and parts based on customer needs.
• Drive customer satisfaction and follow up on proposals.

Skills

Customer service processes

Excellent English skills

Relationship building

Time management

Commercial service appreciation

Tools

ERP systems

CRM systems

Field service management systems

Job description

Customer Support Coordinator (18773) Birmingham, England

As a Customer Support Coordinator, you serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best-in-class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Birmingham and work in close collaboration with other (service) colleagues.

Do you feel grateful to have someone who counts on you? Our people do!

Your daily to-do list will look a lot like this:

• Engaging strongly with customers under your responsibility by proactively communicating throughout the customer journey
• Identifying opportunities to proactively promote services, spare parts, modifications, upgrades, and special offers in line with customer needs
• Working in close collaboration with other (service) colleagues to ensure an aligned approach to the customer
• Proactively driving customer satisfaction and sales of services and parts, including preparing, conveying, and following up on proposals
• Collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, whether technical, commercial, spare parts, complaints, or general enquiries

Who are we?

We are an international team of problem-solvers, united behind one common goal – to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in a unique position to make it happen. Having the opportunity is one thing, but turning it into something real is another. To fulfil our mission, we need individuals with diverse perspectives and skills, fresh thinkers with an inner drive to improve themselves and the world around us.

What’s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel. You can expect:

• Freedom to take initiative and make a real impact in a growing global business
• Recognition for your achievements
• Clear objectives and realistic demands
• An environment of trust and respect

What kind of a person are you?

We encourage each of our 8,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued, and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:

• Have excellent English skills both in writing and speaking
• Ability to build trust and lasting relationships with customers
• A customer- and service-minded self-starting individual, who can manage time effectively and achieve goals
• Knowledge of customer service processes and ideally experience in a Sales/Service environment
• Experience using an ERP, CRM, or field service management system
• Appreciation of commercial service and business development

Ready to Make an Impact?

If you’re passionate about Lean thinking and creating a culture of excellence, we’d love to hear from you.