Customer Support Coordinator

TN United Kingdom; Stoke Golding; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity awaits for a dedicated Customer Support Coordinator in a dynamic environment. This role offers a structured schedule that promotes work-life balance while allowing for professional growth. You will be the first point of contact for customers, ensuring their satisfaction through effective communication and problem-solving. With a minimum of one year in customer service, you will thrive in a supportive culture that values your contributions. Join a team that prioritizes continuous improvement and offers a range of benefits, including generous holiday allowance and training from day one.

Benefits

31 days holiday (including 8 bank holidays)

Preferential PCP Car/Van Leasing Scheme

Employee Assistance Programme

Staff Discount Scheme

Training and Development

Refer a Friend Scheme

Pension Scheme

Service Recognition Scheme

Qualifications

• Minimum of one year’s experience in an office-based customer service role.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer queries via telephone or email.
• Provide accurate information and resolve issues promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Tools

Standard Office Software

Job description

Social network you want to login/join with:

Customer Support Coordinator, Stoke Golding

col-narrow-left

Client:

Location:

Stoke Golding, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

37c2cb9238fe

Job Views:

14

Posted:

29.04.2025

Expiry Date:

13.06.2025

col-wide

Job Description:

Are you ready to elevate your career in Customer Service? An exciting role awaits in Hinckley for a dedicated Customer Support Coordinator. This position offers a structured 9am-5pm schedule, providing a perfect work-life balance while enabling professional growth in a supportive environment.

Imagine a role where your skills are not only valued but celebrated. As the first port of call for customers, your ability to deliver exceptional service will be the cornerstone of the company's customer satisfaction. This is a chance to make a significant impact, ensuring that every customer interaction is positive and productive.

The ideal candidate will bring a minimum of one year’s experience in an office-based customer service role. This background will have honed your communication skills, both written and verbal, and equipped you with the ability to handle inquiries efficiently and effectively. Your knack for problem-solving and your empathetic approach will be crucial in addressing customer needs and fostering long-term relationships.

In this role, you will be responsible for managing customer queries via telephone or email, providing accurate information, resolving issues promptly or liaising with the relevant department to do so. Yor organisational skills will be essential in maintaining detailed records and ensuring follow-ups are conducted in a timely manner. Proficiency in standard office software and a keen eye for detail will further enhance your ability to perform these tasks with excellence.

Joining this team means stepping into a dynamic and collaborative environment where your contributions are recognised and valued. The company prides itself on fostering a culture of continuous improvement and professional development with training provided from day one.

Permanent position starting salary £22,500 with opportunity for career progression to increase upto £26,000

Benefits including:

• 31 days holiday (including 8 bank holidays)
• Preferential PCP Car/Van Leasing Scheme
• Employee Assistance Programme
• Staff Discount Scheme
• Training and Development
• Refer a Friend Scheme
• Pension Scheme
• Service Recognition Scheme

No qualifications required for this role so if you are passionate about customer service and ready to take the next step in your career, this role could be the perfect fit. Use the link to apply today or email your CV to

Following your application, we write to confirm how we will provide our recruitment services to you. 1. Upon applying you agree for Industria Personnel Services Ltd to seek employment as a customer support coordinator 2. You authorise Industria Personnel Services Ltd to seek work on your behalf. 3. Industria Personnel Services Ltd will provide you with permanent recruitment services and in doing so we will act as an employment agency as defined under the Employment Agencies Act 1973. 4. In order to provide recruitment services to you Industria Personnel Services will have to process your personal data. In doing so we will comply at all times with data protection laws. Thank you for selecting Industria Personnel Services Ltd and should you have any queries or require any further information on the services we provide please contact Gemma Wale on 01455 240940. These Terms are governed by the law of [England & Wales/Scotland/Northern Ireland] and are subject to the exclusive jurisdiction of the Courts of [England & Wales/Scotland/Northern Ireland].