Ed Tech Support Coordinator

South and City College Birmingham; Birmingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading educational institution in Birmingham is seeking an enthusiastic Ed Tech Support Coordinator to enhance data analytics systems and support curriculum managers. The role involves providing technical support, conducting training, and managing learner management systems, contributing to the institution's academic success and operational efficiency.

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line support to staff for EBS learner management system queries.
• Assist in troubleshooting and resolving technical issues related to learner management systems.
• Conduct training sessions for staff to enhance their proficiency with EBS and data reporting.

Skills

Database Management

Microsoft Excel

Reporting Tools

Data Analysis

IT Security

Technical Support

Project Management

Education

Level 3 in ICT or Business-related qualification

Level 2 or above in English (Literacy)

Level 2 or above in Maths (Numeracy)

Job description

Job Description:

Job information Ed Tech Support Coordinator from the Company South and City College Birmingham, this latest Ed Tech Support Coordinator job vacancy is located in the city Birmingham located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Healthcare field have been opened and published up to the specified time.

Job Responsibility:

Contractual hours

36.5

Basis

Full Time - All Year

Region

Full Time

Job category/type

Support Staff

Date posted

20/03/2025

Job reference

REQ001602

JOB DESCRIPTION & PERSON SPECIFICATION Job Title: EdTech Support Coordinator Job Ref No: Contract Type: Permanent Term-time only: No Location: South and City College Birmingham, Hall Green Campus (or any other Campus as required) Scale: Band F£27,195- £29,897 Reporting: Assistant Director - Digital innovation Role Overview: We are seeking a motivated and enthusiastic EdTech Support Coordinator to join our team at South and City College Birmingham. As an EdTech Support Coordinator, you will play a pivotal role in empowering curriculum managers to make informed, data-driven decisions. You will be responsible for enhancing and managing the college's data analytics systems, ensuring they are robust, user-friendly, and aligned with educational goals. Your expertise will support curriculum managers in interpreting data insights to optimize curriculum design and delivery. By fostering a culture of data literacy and continuous improvement, you will contribute to the overall academic success and operational efficiency of the institution. The successful candidate will play a crucial role in supporting our staff and curriculum management teams with queries related to learner management and virtual learning platforms across college. Reporting to the Assistant Direct of Digital Innovation, you will play a key role in managing the day-to-day operations of learning management reporting and data analysis. Key Responsibilities:

• Provide first-line support to staff for EBS learner management system queries (EBS Ontrack)

• Assist in troubleshooting and resolving technical issues related to learner management systems (EBS Ontrack)

• Collaborate with the MIS and IT teams to ensure smooth operation of the learner management system for quality assurance.

• Conduct training sessions for staff to enhance their proficiency with EBS and data reporting.

• Document common issues and solutions to improve support processes.

• Stay updated with the latest developments in EBS systems and services, alongside key stakeholders in MIS and IT Teams.

• Support the implementation of new data reporting, working directly with the Assistant Director of Digital Innovation

• Support the EdTech Team with day-to-day system development request

• Manage and maintain the

• Ensure data accuracy, integrity, and security.

• Develop and generate regular and ad-hoc reports to support business operations.

• Coordinate with different departments to understand their MIS needs and provide support.

• Troubleshoot and resolve any issues related to MIS systems.

• Implement and update MIS protocols and procedures.

• Train staff on efficiently using MIS tools and systems.

• Stay updated with the latest technology trends and recommend upgrades

Skills:

• Database Management

• Microsoft Excel

• Reporting Tools

• Data Analysis

• IT Security

• Technical Support

• Project Management

Requirements:

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Eagerness to learn and adapt to new technologies.

• Understanding of Microsoft Office 365 applications (Outlook, Teams, Sharepoint)

• Desirable; basic knowledge of data management and coding (SQL, DAX, Python) would be advantageous, but not essential as full training will be provided

Person SpecificationCharacteristic Essential Desirable Evidence Be qualified to a minimum of level 3 in ICT or Business-related qualification Certification/ application/ interview Hold a level 2 or above in English (Literacy) e.g. Adult Literacy, GCSE A-C, and hold a level 2 or above in Maths (Numeracy) e.g. Adult Numeracy GCSE A-C, or be able to demonstrate the skills at that level Application Form Interview Be experienced in assessing learner needs in an FE environment Application Form Interview Be experienced Microsoft Office 365 applications (Outlook, Teams, SharePoint) Application Form Interview Be experienced in managing large database systems (CRM's, LMS) Application Form Interview Experience of Data Analysis and reporting (SQL, Python, Excel, Power BI) Application Form Interview Good interpersonal skills Application Form Interview Excellent communication skills Application Form Interview Experience of Virtual Learning Environments and technical support, such as; Moodle, Canvas, Google, and Teams Application Form Interview Excellent administrative and organisational skills Application Form Interview Good IT skills to include Microsoft Office packages and Management Information Systems Application Form Interview Test Teaching, Learning & Assessment qualification; basic understanding of curriculum planning and pedagogy, e.g. AET, CAVA, DET qualifications advantageous, but not essential Certification Application Form Interview Quality Assurance; experience and qualification in quality assurance (IQA) advantageous, but not essential Certification Application Form InterviewKeywords : Birmingham jobs
Closed Date : 2025-06-18