Customer Support Consultant

Aptean; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading global software company is seeking a Software Support Consultant. This role involves providing technical support for customers, troubleshooting issues, and improving customer experiences. Ideal candidates should have a desire to learn technology quickly and have relevant customer service experience. Join a diverse team and contribute to impactful solutions in a collaborative environment.

Benefits

Growth and development opportunities

Welcoming and diverse team

Collaborative culture

Qualifications

• Desire to learn new technology quickly and contribute to a fast-paced team.
• Experience with Ledgers, management information, cash book, AP/AR.

Responsibilities

• Provide world-class technical support for Headlam.
• Troubleshoot complex issues using remote support software.
• Develop best practices and training scripts for customers.

Skills

Customer Service

Technical Support

Communication

Interpersonal Skills

Education

2+ years of customer service and software experience

Tools

DBL

Cobol

Logistics ERP

Job description

Overview

Software Support Consultant

UK remote

We are seeking a high-energy, team-oriented Support Specialist to provide technical support to Headlam Group customers of Gould Hall within the Aptean company. The Software Support Specialist will work directly with customers to troubleshoot, install, and configure various modules and will report to the Program Manager.

This Support Specialist role is a great opportunity to jumpstart your career in technology. You will learn diverse software programs, technical support processes, and know that your work helps businesses around the globe succeed.

What you'll do

• Provide world-class technical support via telephone, email, and chat for Headlam
• Troubleshoot complex issues using remote support software
• Learn from customer interactions to improve customer experience and support tools
• Identify early symptoms, patterns, and solutions for upcoming technology challenges
• Develop best practices, tips, and training scripts for customers
• Communicate user challenges and software updates across teams
• Triage calls to appropriate teams
• Assist with Quality Assurance testing
• Work on additional projects as needed
• Visit a satellite office in Skelmersdale for training and collaboration as required

What you'll need

• Desire to learn new technology quickly and contribute to a fast-paced team
• 2+ years of customer service and software experience
• Working knowledge of DBL or Cobol
• Strong written and verbal communication skills
• Strong interpersonal and customer service skills
• Helpdesk operative experience
• Logistics ERP experience
• Experience with Ledgers, management information, cost centers, cash book, AP/AR
• Call queue management, SOP creation, KB creation

What’s in it for you?

We are a fast-growing yet established global software company. We offer growth and development opportunities, a welcoming and diverse team, and a collaborative culture.

About Aptean

Aptean is transforming global businesses with industry-specific ERP solutions. With over 2700 employees, 50 products, and a presence in more than 80 countries, now is a great time to advance your career with us.

Our mission is to solve tomorrow’s challenges today with purpose-built software and exceptional customer experiences. We serve a wide range of industries including manufacturing, distribution, finance, healthcare, biotech, and pharmaceuticals.

We value diversity, equity, and inclusion, fostering a culture where every employee can succeed and contribute to innovative solutions.