Customer Support Co-Ordinator

S3 ID Group; Rotherham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in location awareness and personnel safety solutions is seeking a proactive Customer Support Co-Ordinator. This role involves managing technical support teams, ensuring customer satisfaction, and maintaining accurate records, offering a dynamic working environment within the oil and gas sector.

Benefits

Competitive salary based on experience

Supportive team environment

Exposure to major clients in energy sectors

Opportunity for career growth

Qualifications

• Proactive, self-motivated, and solutions-focused.
• Strong written and verbal communication skills.
• Experience using CRM or support ticketing systems preferred.

Responsibilities

• Manage a small technical support team and write summary reports.
• Administer support contracts and process spare parts orders.
• Coordinate service trips with clients and maintain communication.

Skills

Communication

Organizational skills

People skills

Tools

CRM systems

Job description

S3 ID is a market leader in location awareness and personnel safety solutions for hazardous environments. We deliver advanced hardware and software-based mustering and tracking systems to the world’s most demanding energy and industrial clients.

We are now seeking a proactive and organised Customer Support Co-Ordinator to join our growing team.

This is not an engineering or IT helpdesk role but for some tasks requires a high-level understanding of tecnical issues raised by clients, with a view to accurately reporting and escalating these within the team.There is no requirement to investigate these issues or be involved in the development of solutions.

It suits someone who enjoys a varied role with frequent switching between largely administrative tasks, can manage their own workload effectively, and consistently delivers on time.

The position bridges our customers, technical staff, and delivery teams to ensure smooth operational support and customer satisfaction.

Key Responsibilities

• Manage a small technical support team, providing summary reports to the business

• Administer new and existing support contracts, chase renewals, and update documentation

• Process spare parts orders for equipment through the CRM system

• Plan and co-ordinate commissioning and service trips with clients and internal engineering team

• Maintain clear communication with customers

• Ensure accurate records and ensure reports are kept up to date

Candidate Profile

• Strong communication skills – written and verbal – with a confident, professional manner

• Enjoys working with people and building positive working relationships

• Highly organised with the ability to prioritise and manage multiple tasks effectively

• Comfortable working alongside engineers and understanding system concepts, but no engineering or software qualifications are required

• Proactive, self-motivated, and solutions-focused working on initiative

• Experience using CRM or support ticketing systems preferred (e.g., Salesforce, Zoho, or similar)

What We Offer

• Competitive salary based on experience in similar roles

• Office-based role with a strong, supportive team environment

• Exposure to major clients in the oil, gas, and energy sectors

• Opportunity to grow with a business committed to safety innovation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Oil and Gas

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