Customer Support & Banking Advisor

Handelsbanken; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Handelsbanken is seeking a Customer Support Officer for our Manchester City Centre Head Office. The role involves handling telephony-based customer inquiries across payments, transfers, cards and digital support, while assisting Branch activities and initiatives.

You will deliver professional service, maintain accuracy under pressure, and contribute to a relationship-driven banking approach. Based in our office on a rotating 7-hour shift pattern (7am–10pm), you will engage with individual and

Qualifications

• Enthusiastic and dynamic self-starter.
• Strong customer service ethics.
• Exceptional communication skills.
• Knowledge of a customer support and branch environment.
• Excellent verbal and written communication, professional manner.
• Ability to work under pressure with attention to detail.
• Excellent organisational skills and ability to multitask.
• Confident, professional and friendly telephone manner.

Responsibilities

• Take calls from individual, corporate and potential customers related to Payments & transfers, Transactions and balances, Cards, Digital support, Fraud, Payment Monitoring.
• Support Branch activities with existing and new initiatives and non-branch based interactions.
• Provide customer solutions and spotting opportunities.
• Escalate concerns in line with risk management and compliance policies.

Skills

Enthusiastic

Strong customer service ethics

Excellent communication skills

Organisational skills

Professional telephone manner

Job description

Handelsbanken is seeking a Customer Support Officer for our Manchester City Centre Head Office. The role involves handling telephony-based customer inquiries across payments, transfers, cards and digital support, while assisting Branch activities and initiatives.

You will deliver professional service, maintain accuracy under pressure, and contribute to a relationship-driven banking approach. Based in our office on a rotating 7-hour shift pattern (7am–10pm), you will engage with individual and