Banking Customer Care Specialist for Complex Inquiries

Barclays; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Barclays is seeking a Specialist Customer Care Advisor in Manchester to deliver exceptional service to Business Banking clients. The role handles quick inbound and outbound calls, resolving complex cases and offering tailored solutions while managing case workloads on a shift rotation basis from 8am to 8pm, Monday to Saturday.

You will liaise across teams, prioritise tasks, and ensure accurate resolutions, complying with risk and control standards.

Qualifications

• Previous experience of working in a telephony-based customer service role.
• Customer‑Centric approach to understand business banking customers and offer personalised solutions.
• Demonstrate computer literacy with the ability to navigate digital tools efficiently.
• Exceptional time and diary management skills, with punctual, professional conduct.

Responsibilities

• Provide customer service via chat, email and phone across channels.
• Resolve complex customer needs with personalized resolutions.
• Collaborate with bank teams to align customer care processes.
• Identify areas for improvement and coach colleagues on highlighted areas.
• Develop and implement customer care procedures and controls to mitigate risks.
• Handle inquiries related to bank products, balances, transactions and payments.
• Prepare reports and presentations on customer care performance for senior stakeholders.
• Track industry trends to implement best practices in customer care.

Skills

Telephony support

Customer-centric approach

Digital literacy

Time & diary management

Job description

Barclays is seeking a Specialist Customer Care Advisor in Manchester to deliver exceptional service to Business Banking clients. The role handles quick inbound and outbound calls, resolving complex cases and offering tailored solutions while managing case workloads on a shift rotation basis from 8am to 8pm, Monday to Saturday.

You will liaise across teams, prioritise tasks, and ensure accurate resolutions, complying with risk and control standards.