Library Assistant

Tameside Council; Tameside; On-site; GBP 7,300 - 7,700; Part time

Job summary

Tameside Council is seeking a Library Assistant to deliver frontline library services across eight libraries in Tameside. The role includes counter duties, stock maintenance, customer queries, and helping the public with computer learning centres.

Part-time hours apply, with Saturday 10am-3pm and Monday shifts. The post demands good customer service, clear communication in English, IT literacy (Windows and Office), and confidence handling payments by card or cheque.

Qualifications

• You will have good customer service skills and previous experience of dealing with the public.
• You will be a good communicator and have the ability to converse at ease with service users and provide advice in accurate spoken English.
• You should be well organised, flexible and self-motivated and have confidence in dealing with people.
• You must be IT literate and familiar with using Windows and Office software

Responsibilities

• Provide frontline library services including counter duties and stock maintenance.
• Assist members of the public in our Computer Learning Centres and reference services as needed.
• Take payments for council services by debit/credit card or cheque.
• Lead Time for a Rhyme session for children aged 0-4 and their families.
• Support customers with information from library and council systems.

Skills

Customer service

Communication

Organisation

IT literacy

Tools

Windows

Office

Job description

Contract Type: Fixed term contract (until 31st July 2027)

Contract Reason: Vacancy cover

Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment

Salary: Grade D. Scale 7 £7,334 to Scale 10 - £7,692 (actual salary)

Hours Per Week: 10

Base Location: Any Tameside library

Assessment Date: To be arranged

The Role

Library Assistants are responsible for the provision of front line library services including counter duties, the maintenance of stock, dealing with enquiries and assisting members of the public in our Computer Learning Centres. You may also be required to assist in the provision of reference, local studies and bibliographical services.

The hours of work will be Saturdays 10am 3pm and 5 hours worked on Mondays between 8.30am 8pm and these could be worked at any of the eight libraries within Tameside.

About You

You will have good customer service skills and previous experience of dealing with the public.

You will be a good communicator and have the ability to converse at ease with service users/customers and provide advice in accurate spoken English.

You should be well organised, flexible and self-motivated and have confidence in dealing with people.

You must be I.T. literate and familiar with using Windows and Office software

You will be required to access information contained on the library and Council systems and the internet, complete service request forms on behalf of members of the public and take payment for council service by debit/credit card and cheque.

You will be confident to lead Time for a Rhyme sessions for children aged 0-4 and their families.

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Housing, Environment & Estates at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tameside, covering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments, day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and assets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

For further information about this role please contact recruiting manager Joy Merrifield on 0161 342 4313 or [e-mail]

Supporting Documents

Job Description & Person Specification