Mobile Library Driver Customer Support Assistant (Permanent Relief)

Kent County Council; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave pro-rata

Local Government Pension Scheme

Training & development

Health & wellbeing support

Kent Rewards discounts

Flexible working

Job summary

Kent County Council is seeking a Mobile Library Driver/Customer Support Assistant on a permanent relief contract to cover periods of leave or sickness and to support the mobile library service across county routes. You will handle book issues, returns and reservations, operate IT systems, and assist customers with queries while adhering to timetables.

A full UK driving licence with C1 and 7.5 tonne vehicle experience is required.

Qualifications

• Interpersonal skills and customer-facing experience are essential.
• Proficiency with IT systems used by library services is preferred.
• Friendly, outgoing and approachable attitude is required.

Responsibilities

• Issue, return and reserve books and other resources using IT systems.
• Work to a set timetable across mobile library routes.
• Provide friendly customer service to the public and assist with enquiries.
• Drive a 7.5 tonne vehicle with a full UK driving licence (C1) as required.

Skills

Interpersonal skills

Customer service

IT systems

Driving licence (C1)

Job description

Mobile Library Driver Customer Support Assistant (Permanent Relief)

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Our five Mobile Libraries take our services out to communities in urban and rural areas Kent, with routes covering locations across Maidstone, Northfleet, Dover, Sturry and Ashford.

We are looking to recruit 1 Mobile Library Driver/Customer Support Assistant on a permanent relief contract to help us run the service during periods of annual leave, sickness or any other circumstances where we may need a mobile library driver at short notice – some weekend working may be required.

You will have good interpersonal skills, be confident working in a customer service role with the public and be able to undertake a diverse range of tasks. These will include issuing, returning and reserving books and other resources using our IT systems and working to a set timetable. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.

As a Kent County Council employee you will enjoy the following great benefits:

Annual leave allowance paid pro-rata for hours worked.

Local Government Pension Scheme.

Opportunities for training and professional development.

A wide range of health and wellbeing support.

Good work/life balance.

Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This role is subject to holding a full UK Driving Licence.

The successful applicant will need to hold a full driving licence that has a part C1 and commercial experience driving a 7.5 tonne vehicle.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Location Countywide cover - base location to be discussed at interview, United Kingdom