Customer Support Assistant

Fisher German LLP; Ashby-de-la-Zouch; Hybrid; GBP 10,000 - 20,000; Part time

Job summary

Join a dynamic team as a Customer Support Assistant at a leading consumer services firm in Ashby-de-la-Zouch. This exciting part-time role offers the chance to develop your skills while providing essential support. You'll engage directly with customers, resolving their issues via various channels, and assisting in administrative tasks. The company's hybrid working model and focus on employee development make this an ideal role for someone passionate about customer service.

Benefits

Remote work flexibility

Competitive salary

Contributory pension plan

Employee benefits platform

Free parking

Career development opportunities

Qualifications

• 1-3 years’ experience in a customer support role.
• Experience with helpdesk systems like Zendesk.
• Ability to troubleshoot customer issues.

Responsibilities

• Serve as the point of contact for customer support.
• Resolve customer inquiries via phone, email, and webchat.
• Perform administrative tasks as needed.

Skills

Communication skills

Problem solving

Empathy

Multitasking

Computer literacy

Job description

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The Opportunity

Based in Ashby, with hybrid working, your primary responsibility will be to deal with incoming customer queries via phone, email or webchat. You will also assist and support the team for ad hoc projects as expected in a small team. You will cover a wide range of duties and responsibilities including:

• Customer Support Communication:
• Serve as the point of contact for all LSBUD Support phone calls, emails, and webchat requests.
• Respond promptly to customer inquiries, ensuring high levels of customer satisfaction.
• Troubleshoot and resolve customer issues, and forward more complex requests to the appropriate team members for further assistance.
• Request Handling and Troubleshooting:
• Handle and troubleshoot customer requests, ensuring timely and accurate resolutions.
• Forward complex issues or requests to the relevant team members for further support or resolution.
• Working with Advanced Services:
• Collaborate with the Advanced Services team to provide quotes to customers upon request.
• Ensure quotes are accurate and delivered in a timely manner to users.
• Administrative Support:
• Perform daily ad-hoc administrative tasks to assist all departments as needed.
• Support with maintaining customer records, organizing documentation, and other office duties.
• Willing to support other departments in quieter periods.
  
  

About You

This is an exciting opportunity with clear scope for career development and growth, working within a small and friendly team. We are looking for an individual who is highly motivated and has the following attributes:

• At least 1 to 3 years’ experience in a customer support role
• Experience supporting customers through a helpdesk, such as Zendesk via phone/email and webchat.
• Great communication skills
• Passion for helping others; with empathy for customers who do not use technology
• Computer literature with the ability to investigate how something works
• Quick thinker who can solve problems and remain calm when under pressure
• Ability to multitask & prioritise workload
• Willingness to learn and share ideas
• An interest in technology and using it to make people’s lives easier
• Excellent MS Office skills
  
  

The ideal candidate will have previous experience in a Customer Support role and driven by ensuring high levels of customer satisfaction.

Full training on all bespoke systems and procedures will be given to the successful applicant.

What We Offer

This role is on a part-time basis (up to 30 hours). The hours for will be open to agreement with the successful applicant. Office days are Tuesdays/Wednesdays & Fridays.

In return, we offer; competitive salary, contributory pension under auto-enrolment rules, access to employee benefits platform, free parking and a friendly and collaborative working environment together with good opportunity to develop this role and your skills along the way.

About LinesearchbeforeUdig (LSBUD)

LSBUD is an online service that helps 15,000 works across the country take place more safely every day. It does this by showing where cables and pipes are before works take place. Benefits of using the service include:

• Free to use internet-based search enquiry system to help everyone keep safe
• 24/7 availability
• Online, free to use service open to all users.
  
  

The service provides a single point of contact for all enquiries relating to LSBUD Members’ assets, including electricity networks, gas networks, oil pipelines, water networks and fibre optic networks.

Bring Yourself to Work

It’s simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we’re proud to be an Equal Opportunities Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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