Customer Support Analyst: SQL & Data Insights

MCS Group | Your Specialist Recruitment Consultancy; Belfast; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Healthcare

Gym support

Bonus perks

Strong team culture

Clear progression opportunities

Job summary

MCS Group is seeking a Customer Support Analyst in Belfast. This role requires experience with service desk tools and strong Excel skills, plus a passion for problem-solving. The role includes troubleshooting client issues and onboarding support. The position offers a hybrid work model, a benefits package including healthcare and gym support, and clear opportunities for progression. Salary is up to £35,000 depending on experience.

Qualifications

• Previous experience in technical support or software support.
• Detail-focused and calm under pressure.
• Willingness to learn and develop.

Responsibilities

• Acting as the first point of contact for client queries and incidents.
• Logging, prioritising and resolving support tickets in line with SLAs.
• Troubleshooting issues and working closely with internal teams to find solutions.
• Communicating clearly with clients via email, phone and video.
• Supporting onboarding, training sessions and webinars.
• Contributing to knowledge base articles and continuous improvement.

Skills

Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)

Strong Excel skills

Interest in data (SQL is a bonus)

Clear communicator

Naturally organised

Curious mindset

Job description

MCS Group is seeking a Customer Support Analyst in Belfast. This role requires experience with service desk tools and strong Excel skills, plus a passion for problem-solving. The role includes troubleshooting client issues and onboarding support. The position offers a hybrid work model, a benefits package including healthcare and gym support, and clear opportunities for progression. Salary is up to £35,000 depending on experience.