Customer Support Analyst

BigChange; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Support Associates to join their dynamic team in Leeds. This role is pivotal in delivering exceptional service, ensuring customer needs are met with a friendly and professional approach. As the first point of contact, you will manage customer inquiries, providing step-by-step solutions and support. With a focus on teamwork and collaboration, you will thrive in a fast-paced environment where your contributions directly impact customer satisfaction and business success. Join a company that values diversity and offers growth opportunities in a supportive culture.

Benefits

27 days annual leave

4 gifted BigRecharge days

Income protection

Death in service benefit

8 bank holidays

Qualifications

• Strong communication skills and a proactive can-do attitude.
• Ability to manage time effectively and multitask across various systems.

Responsibilities

• Serve as the first point of contact for customers, managing calls and capturing details.
• Efficiently assign issues to the relevant resolver group and provide tailored solutions.

Skills

Verbal communication

Written communication

Time management

Multitasking

Teamwork

Problem-solving

Customer service

Positive attitude

Job description

NEWS: BigChange joins the Simpro Group Family

Why we're hiring

This role sits within our Customer Support Team based in our Leeds Headquarters.

Customer obsession is what we’re all about and our Customer Support Associates are the first point of contact for our BigChange customers, so the support experience starts with you. Coupling an efficient professional friendly approach with a can-do attitude, you will manage your calls capturing required details, categorising items, and efficiently assigning to the relevant resolver group. You enjoy working at pace, being part of a successful team, have an interest in technology and a drive to serve customers.

Whilst you may not yet have the skills or experience relevant to BigChange, or much work experience at all, you will come with energy & enthusiasm, curiosity, and a growth mindset to launch your career in a fast-paced environment.

What we’re looking for

• Good verbal and written communication skills
• Ability to prioritise and manage time at pace
• Proficiency in multitasking across systems and applications
• Team-oriented mindset and ability to thrive in collaborative settings
• Ownership of workload and tasks
• Ability to explain step-by-step solutions with patience
• Tailored approach to meet individual customer needs
• Upbeat and proactive can-do attitude

Your career with BigChange

Our customers are at the heart of our business and are what makes BigChange the success we are. Working in our Leeds Headquarters, this role provides you with the opportunity to make a direct impact on the success of BigChange and drive the growth of our customers base.

We embody our BigChange leadership principles and values, these shape our ways of working, our company culture and will guide your career development with us.

• 27 days annual leave (Rising to 30 days with service) plus 8 bank holidays.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Income protection and death in service.

BigChange is an equal opportunity employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do. We are a Disability Confident Committed employer and will make any reasonable adjustments or changes to our existing process to fully support your application and ensure you’re set up for success.

If you’re looking for an opportunity to shape a meaningful career, with the freedom to make a genuine positive impact within a talented team where your voice is heard and your involvement matters, apply to BigChange today.