Customer Support Agent

Yolk Recruitment; Cardiff; Hybrid; GBP 20,000 - 21,000; Full time

Job summary

Yolk Recruitment is recruiting a Customer Support Agent in Cardiff for a 35-hour week with an immediate start. The role focuses on resolving arrears queries with empathy, not a traditional contact centre, enabling customers to get back on track.

Ideal candidates will handle inbound calls, log outcomes in the CRM, and make outbound pre-arranged calls. Hybrid working with training provided is offered.

Qualifications

• Excellent communication skills.
• Good keyboard skills.
• Experience with sensitive conversations.
• Compassion and empathy.
• MUST BE ABLE TO PASS A CREDIT CHECK.

Responsibilities

• Dealing with inbound calls and ensuring solutions are right for the customer.
• Logging the outcomes on the CRM system.
• Making pre-arranged outbound calls.

Skills

Communication skills

Keyboard skills

Sensitive conversations

Compassion

Credit check

Job description

Customer Support Agent - Cardiff - 35 hours a week - Immediate start - £14.29-£15.38 per hour -3-6 months

Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a leading financial institution who put their customer at the heart of everything they do, they are looking for a small team of individuals who are great communicators to help resolve arrears queries in a people first, professional manner.

The Opportunity:

Dealing with inbound calls with a \"how can I help you approach?\" This is a role where empathy and compassion are essential, if you have a background dealing with vulnerable people this is a great role for you. This is not a contact centre role, rather a role where you will enable customers to get back on track.

Responsibilities:

• Dealing with inbound calls and ensuring solutions are right for the customer


• Logging the outcomes on the CRM system


• Making pre-arranged outbound calls

Essential Requirements:

• Excellent communication skills


• Good keyboard skills


• Experience with sensitive conversations


• Compassion and empathy


• MUST BE ABLE TO PASS A CREDIT CHECK

What you will get in return

• Monday to Friday with no evenings or weekends


• Hybrid working environment (8 days a month in the office)


• £14.29 p- £15.38 per hour


• Full training