Customer Support Advisor

Microlise; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the logistics software industry is seeking a Customer Support Advisor to provide exceptional service and support to clients. This role offers a chance to engage deeply with customers, ensuring their satisfaction while handling enquiries and delivering training. Strong customer service skills and the ability to maintain accurate records are essential. Join a respected team at Microlise and contribute to its continued success in the market.

Benefits

Private medical insurance

Employee Assistance Programmes

25 days holiday plus bank holidays

Great staff extras including BBQs and gifts

Qualifications

• Previous experience in a customer-facing role is required.
• Ability to work accurately and with attention to detail.
• Experience with confidentiality and handling confidential information.

Responsibilities

• Handle customer enquiries efficiently.
• Build long-term customer relationships.
• Deliver training on company products.

Skills

Customer service

Attention to detail

Technical knowledge

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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We currently have an exciting opportunity for a Customer Support Advisor to join us at our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of Customer Support, you will ensure our customers receive a first-class service when dealing with customer enquiries and be on hand to provide any technical support or deliver training on our products.

Do you thrive knowing that you have provided a consistent, and high level of service to customers or clients? Are you passionate about building long-term relationships with those customers and delivering the best possible standard of support? If this sounds like you, then apply now!

What you will be doing:

• Deal with customer enquiries efficiently and diligently
• Attend and fully participate in regular training and development reviews with line management, mentors, HR representatives and other nominated representatives
• Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate
• To always deliver the best possible standards to our customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of our activities
• Customer Relationship Building and Management
• To build long-term customer relationships to understand and satisfy our clients current and future needs
• Promote a process of continual improvement whilst encouraging new ideas and added-value solutions
• To undertake additional duties in line with capabilities as required

What we’re looking for:

• Previous experience in a customer-facing/customer-service role
• Experience working with Microsoft packages e.g. outlook 365, word or Excel
• Ability to work with a high degree of accuracy with attention to detail and experience of inputting electronic records on a CRM system
• Knowledge and understanding of confidentiality, with proven experience working with confidential information
• Technical and administrative knowledge to support the customer experience

It would be desirable if you have:

• Demonstrable experience operating on a customer support desk, dealing with queries, and providing advice and guidance
• Strong customer service skills and excellent written and verbal communication skills through a range of methods (e.g. face to face, email, or telephone)

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role.
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
• 25 days holiday, excluding bank holidays, increasing with service.
• Invested in employee health and well-being with over 20 mental health first aiders in the business.
• Employee Assistance Programmes
• Free Costco membership, 20% off EE mobile and line rental, and other local discounts
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
• Executive Box at Motorpoint Arena Nottingham

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!