Customer Support Advisor - Growth, Perks & Daytime Hours

TPG Ltd; Hemel Hempstead; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Perkbox membership

Employee Assistance Programme

Cycle to Work

Employee Referral Scheme

Star of the Month

Staff social events

Career growth opportunities

Job summary

Trinity Estates is seeking a Customer Support Advisor to join our busy team at the head office in Hemel Hempstead. This role focuses on delivering outstanding service to residents and clients across our residential portfolio, with a people-first approach and clear communication.

You’ll handle phone and email inquiries, work with the Property Management Team, and strive to resolve queries promptly and professionally. We offer a supportive environment and opportunities for career development.

Qualifications

• Experience in customer service or contact centre is an advantage.
• Comfortable handling a high volume of calls and emails.
• Strong written English and attention to detail.
• Able to use IT systems and online platforms effectively.
• Calm and professional under pressure.

Responsibilities

• Handle inbound telephone and email enquiries from residents, clients, and internal teams.
• Respond to all communications in a polite, timely and professional manner.
• Assess and action issues arising on regional property portfolios.
• Present clear and logical responses when managing difficult calls.
• Ensure all written correspondence is concise, accurate and professionally presented.
• Collaborate with Property Managers and other stakeholders to resolve queries efficiently.

Skills

Communication skills

Telephone manner

Written English

Attention to detail

IT systems

Calm under pressure

Job description

Trinity Estates is seeking a Customer Support Advisor to join our busy team at the head office in Hemel Hempstead. This role focuses on delivering outstanding service to residents and clients across our residential portfolio, with a people-first approach and clear communication.

You’ll handle phone and email inquiries, work with the Property Management Team, and strive to resolve queries promptly and professionally. We offer a supportive environment and opportunities for career development.