Account Executive

Brakes; Ewloe; On-site; GBP 28,000 - 36,000; Full time

Job summary

Brakes is seeking an Account Executive to serve as the trusted contact for a portfolio of customers, driving profitable sales growth and exceptional service. You will nurture relationships, identify opportunities, and work with Field Sales to maximise revenue while promoting campaigns and tailored solutions.

You will maintain accurate records in Salesforce, handle inquiries, and strive for world-class customer experiences with a proactive, results-driven approach.

Qualifications

• Experience in sales, telesales, account management, or customer service.
• A results-driven mindset with a proven track record of achieving targets and KPIs.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office applications.

Responsibilities

• Drive profitable sales growth through proactive inbound and outbound customer engagement.
• Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs.
• Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue.
• Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions.
• Increase customer loyalty and retention through proactive account management and relationship building.
• Take ownership of customer issues and complaints, ensuring swift resolution and a world‑class customer experience.
• Maintain accurate customer records and insights using Salesforce CRM and internal business systems.

Skills

Sales

Account management

Customer service

Relationship-building

CRM systems

Negotiation

Microsoft Office

Tools

Salesforce CRM

Microsoft Office

Job description

Do you thrive on building relationships, driving sales, and delivering exceptional customer experiences?

We're looking for a passionate and ambitious Account Executive to become the trusted point of contact for a portfolio of valued customers. If you enjoy combining sales success with outstanding customer care, this could be the perfect opportunity for you.

We currently have fulltime shifts available, 37.5 hours perweek. Working 5 days out of 7, we can discuss the shift patterns with you at interview. The hours will be somewhere inside our opening times of 7.30am and 6pm.

What You'll Be Doing

• Drive profitable sales growth through proactive inbound and outbound customer engagement.
• Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs.
• Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue.
• Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions.
• Increase customer loyalty and retention through proactive account management and relationship building.
• Take ownership of customer issues and complaints, ensuring swift resolution and a world‑class customer experience.
• Maintain accurate customer records and insights using Salesforce CRM and internal business systems.

About you

• Experience in sales, telesales, account management, or customer service.
• A results-driven mindset with a proven track record of achieving targets and KPIs.
• Excellent communication, negotiation, and relationship-building skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using CRM systems and Microsoft Office applications.
• A proactive, self‑motivated team player who thrives in a fast‑paced environment.

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!