Customer Support Advisor

TN United Kingdom; Rugby; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Join a forward-thinking company as a multi-lingual coordinator, where your language skills and customer service expertise will make a significant impact. In this hybrid role, you will support customers dealing with international breakdowns, ensuring they feel heard and supported. With a strong focus on teamwork and collaboration, you'll thrive in a dynamic environment that values inclusion and diversity. This is an exciting opportunity to be part of a global team dedicated to delivering exceptional service and innovative solutions in the transport industry.

Benefits

6% Shift Premium

Hybrid Working Model

Employee Assistance Program

Discounts on Shopping Vouchers

Gym Membership Discounts

Qualifications

• Exceptional customer service skills and a proactive approach to problem-solving.
• Fluency in multiple languages (French, Spanish, Italian) is essential.

Responsibilities

• Support customers with international breakdowns, ensuring clear communication.
• Collaborate with dealers and keep customers informed throughout the process.

Skills

Customer Service

Problem Solving

Fluency in French

Fluency in Spanish

Fluency in Italian

Job description

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Location: Rugby/Hybrid working.
Salary: £28,719 per annum + 6% shift premium after 1st month of training ( £144/ month) – based on both French and Spanish speaking.

After your training and probation period, this will be a hybrid role, usually, training takes up to 4 weeks.

Shift rotation every 4 weeks:

Week 1: 07:00 – 15:30

Week 2: 14:00 – 22:30

Week 3: 06:00 – 14:30

Week 4: 14:30 – 23:00

Volvo Action Service (VAS): Keeping Customers Moving

At Volvo Action Service (VAS), we ensure that Volvo Group customers across Europe receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly.

Meet Your New Team

Join a diverse, dynamic environment where your colleagues become your family away from home. We’re a truly global team, speaking 21 languages to serve our customers across Europe. Our operations are 24/7, with teams based in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). What unites us is a shared passion for delivering outstanding customer experiences and tackling challenges head-on.

• We offer a competitive salary with an additional 6% shift premium.
• Our hybrid working model allows you to work from home 50% of the time.
• We actively support your personal and career development within the Volvo Group.
• Our Employee Assistance Program includes wellness, mindfulness, and counselling resources.
• Through “Workplace Options: Perks at Work,” you'll enjoy discounts on shopping vouchers, cinema tickets, travel, gym memberships, and more.

Who are you?

• You put the customer first, always striving to deliver the best possible service and solution.
• Confident and adaptable, you tailor your communication style to each customer, ensuring they feel heard and supported.
• You’re proactive and creative when solving problems, going the extra mile to get things done.
• You thrive in a team environment, helping and encouraging your colleagues.
• You're keen on continuous learning and self-improvement.
• You're open to shift work, ensuring our 24/7 service runs smoothly for customers around the clock.
• You speak fluent French, Spanish, and Italian.

About the role:

As a multi-lingual coordinator, your language skills will help support customers dealing with international breakdowns. No matter where the vehicle is located in Europe, you'll take ownership of the situation, giving our customers peace of mind.

Clear, effective communication is crucial. You’ll stay in regular contact with the dealer handling the repair, keeping the customer informed every step of the way. With your creative problem-solving abilities, you’ll ensure the customer feels fully supported—even when the unexpected happens.

Collaboration and teamwork are central to how we operate!

If this role isn't right for you, recommend a friend!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.