Customer Support Advisor (Solutions)

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Customer Support Advisor (Solutions), remote, gb

Client: Landmark Information

Location: remote, gb, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

2d8793e8c306

Job Views:

12

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

1. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
2. Annual Lifestyle Allowance: £300 to spend on an activity of your choice
3. Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
4. Private Health Insurance: Provided by Vitality
5. Group Income Protection Scheme
6. Charitable Fundraising: Matched funding for your efforts
7. Cycle to Work and Gym Flex Schemes
8. Internal Coaching and Mentoring: Available throughout your time with us
9. Training and Career Progression: A strong focus on your development
10. Family-Friendly Policies
11. Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for a dedicated and professional Customer Support Advisor to join our dynamic team. The ideal candidate will be responsible for ensuring that customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience.

The role will involve:

1. Ensuring our customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience.
2. Utilising the ITSM system to accurately record and manage all Service Desk interactions, with appropriate prioritisation communicated back to our customers.
3. Supporting the Technical Support, DevOps, SRE, and Development teams in diagnosing and resolving customer-impacting bugs and issues.
4. Contributing significantly to knowledge enhancement by proactively creating and updating knowledge base articles, thereby facilitating fault resolution at first contact.

About you

You will have exceptional customer service skills to ensure enquiries and issues are addressed promptly and professionally.

You will also have/be:

1. Ability to manage multiple tasks and work under pressure, with attention to detail and commitment to quality
2. Strong analytical and problem-solving skills to determine appropriate resolution and business impact
3. Excellent communication skills to deliver a world-class customer experience at every contact
4. Previous experience in a technical support role would be advantageous
5. Proficiency in using IT Service Management (ITSM) systems to record and manage all Service Desk interactions
6. Basic Windows and networking troubleshooting skills, IT security knowledge (firewalls, anti-virus), and experience in technical authoring

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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