Customer Support Advisor

TN United Kingdom; Southam CP; Hybrid; GBP 26,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive Customer Support Advisor to join their dynamic team. This full-time position offers a hybrid working model, allowing for flexibility with one day of remote work. The role promises not only a competitive salary but also the potential for monthly bonuses and fast-track career progression. Ideal candidates will thrive in a vibrant environment, excel in customer service, and possess a natural ability to build relationships. With ongoing training and support, this is a fantastic opportunity to grow your career in a supportive and rewarding setting.

Benefits

Fast track career progression

30 days annual leave

Free parking

Ongoing training and support

Yearly all-paid-for events

Qualifications

• Previous customer service experience in an office or retail environment.
• Enthusiastic and confident personality with a natural ability to develop relationships.

Responsibilities

• Sales order processing and handling customer queries via email and telephone.
• Building rapport with business customers and proactively searching for new business.

Skills

Customer Service

Sales Order Processing

Effective Communication

Relationship Building

Self-Motivation

Job description

Overview

Reference: 438583

Salary: £26,000 - £40,000/annum

Job Location: United Kingdom -- England -- West Midlands -- Warwickshire -- Southam

Job Type: Permanent

Posted: Monday, June 3, 2024

Customer Support Advisor

Full-Time – Permanent – Hybrid working (1 day working from home)

Hours: Monday to Friday 8.30am to 5.00pm (No Evenings or Bank holidays)

Basic Salary: £26,000.00 Per Annum Plus MONTHLY Bonus (OTE £29,000.00 to £40,000.00 Per Annum)

Location: Southam

Benefits: Fast track career progression with salary increase within 12 months, newly refurbished office environment, employee benefits, 30 days annual leave entitlement, free parking, ongoing training and support, yearly all-paid-for events, onsite and offsite training, and support, and fantastic earning potential.

Our well-established, market-leading client is seeking an enthusiastic and proactive Customer Support Advisor to join their team, with opportunities for fast-track progression to a senior role and attractive financial rewards. The role offers a great working environment, excellent career prospects, and ongoing training and support. The ideal candidate will be self-motivated, goal-oriented, and eager to achieve, with the potential for attractive monthly financial rewards in addition to a competitive basic salary.

Customer Support Advisor Responsibilities:

1. Sales order processing and office administration
2. Handling customer queries via email and telephone
3. Processing invoices
4. Building rapport and relationships with business customers across the UK
5. Processing relevant documentation
6. Proactively searching for new business online to generate monthly bonuses
7. Updating customer records and orders regularly
8. Effective communication with internal colleagues
9. Undertaking other ad hoc duties as assigned by your manager
10. Working to deadlines and service level agreements
11. Demonstrating proactiveness and the ability to work in a busy, fun environment

Candidate Requirements:

1. Previous customer service experience in an office or retail environment
2. An enthusiastic and confident personality
3. A natural ability to develop conversational relationships quickly
4. Self-motivated with a strong desire to achieve results

Interviews will be held ASAP.