Customer Support Advisor

Workshop Recruitment; Romsey; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Support Advisors to join their dynamic team. In this role, you will engage with customers through multiple channels, providing exceptional service and resolving inquiries effectively. The position involves working in a collaborative environment, where your attention to detail and problem-solving skills will shine. Enjoy a supportive workplace with free refreshments and a casual dress code. If you thrive in a fast-paced setting and are passionate about helping customers, this opportunity is perfect for you!

Benefits

Free Parking

Free Refreshments

Casual Dress Code

Qualifications

• Extensive experience in customer service, ideally in a fast-paced environment.
• Strong communication skills and a positive approach to problem-solving.

Responsibilities

• Respond to customer inquiries via various digital channels.
• Ensure high-quality resolutions to customer queries efficiently.

Skills

Customer Service Experience

Attention to Detail

Problem Solving

Communication Skills

Tools

Digital Ticketing System

Job description

Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

• You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
• Positive approach and creative thinker.
• Enthusiastic and self-motivated.
• Extensive customer service experience.

Salary, Hours and Benefits

• 37.5-hour week
• 5/6 months contract
• Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
• Office based, lovely working environment
• Free parking
• Free refreshments
• Casual dress code

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