Customer Support Executive - Cosham

TN United Kingdom; Portsmouth; Hybrid; GBP 27,000; Full time

Job summary

An established industry player in Portsmouth is seeking a dynamic Customer Support Executive to enhance their customer service team. This role is perfect for those who thrive in a fast-paced environment and are dedicated to delivering exceptional service. You will be the first point of contact for clients, addressing queries and managing complaints while maintaining accurate records in the CRM. With a fabulous location offering an onsite café and shops, plus the opportunity for hybrid working after probation, this position promises a rewarding experience. Join a company that values your contributions and offers a supportive work environment.

Benefits

Free Parking

Onsite Café

Shops Nearby

Pension with 15% Employer Contribution

Hybrid Working After Probation

Qualifications

• Previous call centre experience is essential.
• Strong communication skills with problem-solving abilities.

Responsibilities

• First point of contact for clients resolving queries.
• Updating in-house CRM and maintaining spreadsheets.

Skills

Customer Service

Problem Solving

Communication Skills

Tools

CRM Software

Spreadsheets

Job description

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Customer Support Executive - Cosham, Portsmouth

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Client:

Amour Recruitment

Location:

Portsmouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

79e481d7396a

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Amour Recruitment is excited to be working with a great company based in lakeside, Portsmouth who is seeking positive Customer Support Executive.

Are you enthusiastic and will always go that extra mile to deliver exceptional customer service? If so, this role is prefect for you!!

Key Responsibilities:

• First point of contact for clients
• Resolving queries and managing any complaints
• Responding to a busy inbox and any web-chat queries
• Updating an inhouse CRM accurately, maintaining spreadsheets and any general admin

Personal Requirements:

• Previous call centre/handler experience is essential
• Strong communication skills with the ability to solve problems
• Must have at least 5 years UK residency for security clearance
• Free parking
• Fabulous location with an onsite café, shops, hairdressers plus much more
• Pension with up to 15% employer contribution
• Hybrid working offered after probation (3 days in office, 2 at home if wanted)

Hours: Monday to Friday on a shift basis 0800-1630, 0830-1700 or 0930-1800.

Salary: £26,500 plus 5% annual bonus, making the salary £27,825

Our client is arranging MS Teams interviews now, so to secure this fantastic opportunity please submit your CV now or call the team at Amour Recruitment on 02392 387925 for more details.