Customer Support Advisor

strukta Group Ltd; Andover; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Support Advisor to join their vibrant team in Andover. This role is pivotal in ensuring exceptional customer relations and involves answering calls, processing orders, and addressing customer complaints with precision. The ideal candidate will possess a professional phone manner, strong problem-solving skills, and the ability to adapt to changing situations. With a commitment to continuous improvement, the organization offers a supportive environment for professional growth and career progression. If you're passionate about delivering outstanding customer service, this opportunity is perfect for you!

Benefits

Professional growth opportunities

Comprehensive training programs

Supportive team environment

Career progression opportunities

Qualifications

• Excellent communication skills and a professional phone manner.
• Ability to handle multiple priorities and work under pressure.

Responsibilities

• Answer incoming calls and process orders via phone and email.
• Handle returns and log customer complaints accurately.

Skills

Engaging phone manner

Problem-solving

Empathy

Attention to detail

Flexibility

Job description

Are you passionate about helping others? Do you thrive in dynamic environments? Ready to take customer service to the next level? We are currently looking for a Customer Support Advisor to join our vibrant team in Andover!

As a Customer Support Advisor, you will be the cornerstone of our customer relations. Your main responsibilities will include answering incoming telephone calls, processing orders via phone and email, handling returns, and logging customer complaints with precision. You’ll collaborate closely with Account Managers and the Quoting team, ensuring seamless operations and full informed delivery service. Above all, your goal will be to leave every customer with a positive impression, regardless of the outcome.

Hours of Work:Full Time, 07:30- 17:00

Customer Support Advisor Requirements:

• Excellent phone manner that's engaging, polite, and professional
• Ability to work under pressure with multiple priorities
• Strong common sense and logical problem-solving approach
• Empathy, resilience, and flexibility to adapt to changing situations
• Keen attention to detail and ability to make decisions that benefit customers

Customer Support Advisor Benefits:

• £26,000- £32,000 DOE
• Professional growth within a supportive team environment
• Opportunities for career progression
• Comprehensive training and development programmes

Meet the Organisation: Who We Are and What We Do

Join our dynamic organisation where our mission is to provide unparalleled customer service and support. We pride ourselves on our dedicated team and believe in continuous improvement and innovation. Our commitment to our customers and our staff sets us apart in the industry.

If you think you are the perfect fit for this Customer Support Advisor role, please apply now and embark on an exciting career journey with us!