Customer Support Advisor

SNG (Sovereign Network Group); Newbury; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

SNG (Sovereign Network Group) in Newbury is hiring a Customer Support Advisor for a hybrid role with home and office working. You will respond to customer queries from the management centre and work with teams across the business to resolve issues promptly.

The role emphasizes strong administration, excellent service, and clear communication as you turn challenges into solutions while delivering optimal outcomes for customers.

Qualifications

• Strong administration skills.
• Excellent customer service and active listening.
• Good computer skills across multiple systems.
• Ability to turn problems into solutions.
• Empathy and a passion for helping people.
• Strong communication with colleagues across the business.

Responsibilities

• Provide timely administrative responses to customer queries.
• Resolve queries efficiently and collaborate with colleagues.
• Deliver the best possible outcome for customers in a busy environment.

Skills

Administration

Customer service

Computer skills

Problem solving

Empathy

Communication

Tools

CRM systems

Job description

We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full time, permanent term role with a mix of home and office working.

The Role:

As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for:

• Strong administration skills
• Great customer service and the ability to actively listen
• We need you to have good computer skills as we use multiple systems
• The ability to turn a problem in to a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business

If this sounds like the right opportunity for you, we'd love to hear from you.