Customer Support Administrator — Fan Experience & Admin

Crystal Palace FC; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary match day ticket

Discount scheme through Tech Scheme

Health and Wellbeing benefit

20% discount in Retail Stores

GymFlex Gym discounts

Volunteering Day

Travel Season Ticket loan

Holiday allowance: 25 Days

Job summary

Crystal Palace Football Club is seeking a Customer Support Administrator to join the Supporter Services team at Selhurst Park. You will manage the Retail Shop email inbox, respond to queries, update records in the CRM, and provide day-to-day front-of-house support.

You will work closely with colleagues to deliver an excellent fan experience on matchdays and beyond, handling administrative tasks, reporting insights, and ensuring accurate, timely communications with supporters.

Qualifications

• Experience in a customer service, administrative, or office-based role (preferred but not essential).
• Strong written communication skills, with the ability to respond clearly, professionally, and politely to customer emails.
• Positive, proactive attitude, with a willingness to assist the team and learn new processes.
• Good organisational skills and ability to multitask, with strong attention to detail.

Responsibilities

• Manage the Retail Shop email inbox, ensuring all enquiries are acknowledged, logged, and responded to promptly.
• Support the wider Customer Support team responding to customer enquiries.
• Respond to customer queries clearly and professionally, escalating complex issues to the Head of Customer Support.
• Maintain accurate customer records, updating information in the CRM or relevant systems as needed.
• Track and organise customer feedback to identify trends, common issues, or opportunities for service improvement.
• Assist the Customer Support team with administrative tasks, including preparing reports, maintaining spreadsheets, and organising documents.
• Support processing customer requests such as returns, account updates, or follow-up communications.
• Assist with internal communications by sharing customer insights and service updates with relevant teams.
• Provide cover for the Receptionist during breaks, holidays, or unexpected absences to maintain seamless front-of-house operations when required.

Skills

Customer service

Administrative tasks

Written communication

Organisational skills

MS Office

Punctuality

Teamwork

Tools

MS Office

CRM systems

Job description

Crystal Palace Football Club is seeking a Customer Support Administrator to join the Supporter Services team at Selhurst Park. You will manage the Retail Shop email inbox, respond to queries, update records in the CRM, and provide day-to-day front-of-house support.

You will work closely with colleagues to deliver an excellent fan experience on matchdays and beyond, handling administrative tasks, reporting insights, and ensuring accurate, timely communications with supporters.