Customer Support & Admin Operations Coordinator

Cpfc Limited; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary match day ticket

Tech Scheme & Simple Health app

Health & Wellbeing benefit scheme

20% Discount in our Retail Stores

GymFlex discounts

Volunteering Day - 1 Workday off to支持

Job summary

Crystal Palace Football Club is seeking a Customer Support Administrator to manage the Retail Shop email inbox, handle customer enquiries, and assist the Supporter Services team to deliver an excellent experience. You will maintain records, support reporting, and help with day-to-day operations across the club’s venues.

Based at Selhurst Park with a full-time contract, you’ll play a key role in ensuring high standards of service, with opportunities to support on matchdays and contribute to a

Qualifications

• Experience in a customer service, administrative, or office-based role (preferred but not essential).
• Strong written communication skills, with the ability to respond clearly, professionally, and politely to customer emails.
• Positive, proactive attitude, with a willingness to assist the team and learn new processes.
• Good organisational skills and ability to multitask, with strong attention to detail.
• Comfortable using MS Office and digital tools.

Responsibilities

• Manage the Retail Shop email inbox, ensuring all enquiries are acknowledged, logged, and responded to promptly.
• Support the wider Customer Support team responding to customer enquiries.
• Respond to customer queries clearly and professionally, escalating complex issues to the Head of Customer Support.
• Maintain accurate customer records, updating information in the CRM or relevant systems as needed.
• Track and organise customer feedback to identify trends, common issues, or opportunities for service improvement.
• Assist the Customer Support team with administrative tasks, including preparing reports, maintaining spreadsheets, and organising documents.
• Support processing customer requests such as returns, account updates, or follow-up communications.
• Assist with internal communications by sharing customer insights and service updates with relevant teams.
• Provide cover for the Receptionist during breaks, holidays, or unexpected absences to maintain seamless front-of-house operations when required.

Skills

Customer service experience

Written communication

Proactive attitude

Organisational skills

Time management

Reliability

Flexibility

Tools

MS Office

Job description

Crystal Palace Football Club is seeking a Customer Support Administrator to manage the Retail Shop email inbox, handle customer enquiries, and assist the Supporter Services team to deliver an excellent experience. You will maintain records, support reporting, and help with day-to-day operations across the club’s venues.

Based at Selhurst Park with a full-time contract, you’ll play a key role in ensuring high standards of service, with opportunities to support on matchdays and contribute to a