Client Support Administrator

TN United Kingdom; Market Drayton; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Client Support Administrator to deliver exceptional customer service in Market Drayton. In this role, you will manage client queries, oversee stock and orders, and collaborate with internal teams to ensure client satisfaction. This position offers a fixed-term contract with a competitive salary and a supportive work environment focused on employee development. Join a winning team committed to diversity and inclusion, and take your career to the next level in logistics.

Benefits

Annual Leave – 235 hours

Pension Scheme – 4% contributions

Life Assurance – 2x annual salary

Wellness Support – 24/7 Assistance

Eye Care Vouchers

Recognition Programs

Retail Discounts

Qualifications

• Excellent communication skills are essential for client interactions.
• Strong attention to detail is required for managing orders and inventory.

Responsibilities

• Serve as the first point of contact for clients, managing queries and orders.
• Ensure timely processing of sales orders and inventory management.

Skills

Verbal Communication

Written Communication

Attention to Detail

Negotiation Skills

Customer Service Orientation

Ability to Work Under Pressure

Self-Initiative

Workload Prioritization

Job description

Below is a refined version of the job description, with improved formatting and clarity:

Client Support Administrator, Market Drayton

Company: Culina Logistics

Location: Market Drayton, United Kingdom

Job Category: Customer Service

EU Work Permit Required: Yes

Job Reference: 804dfa34452d

Job Views: 10

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

As a Client Support Administrator, you will be the first point of contact for our well-known clients, delivering outstanding customer service. Your responsibilities will include resolving queries, managing stock and orders for allocated clients, and communicating with internal departments to find the best solutions for incoming queries.

This is a 12-month fixed-term contract.

Salary: £25,525 per annum

Working hours: 4 days on, 4 days off, 06:00-18:00

Key Duties

• Ensure the timely and accurate receipt of sales orders, making them available to the warehouse within agreed timeframes.
• Follow up on missing or outstanding orders with clients, confirming receipt or non-receipt.
• Manage duplicate receipt of orders, confirming with clients whether to process or cancel.
• Oversee inventory management and quality control, including stock rotation and quarantine procedures.
• Handle client interactions face-to-face, by phone, or email, ensuring queries are managed professionally and promptly.
• Provide high-quality service to ensure a positive client experience and retention.
• Manage a portfolio of clients daily.
• This list is not exhaustive; additional duties may be assigned.

Qualifications

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work under pressure
• Self-initiative
• Negotiation skills to influence and steer outcomes
• Ability to prioritize workload to meet deadlines
• Customer service orientation to maintain high client focus

Additional Information

We are committed to making Culina Logistics a great place to work. We promote diversity and inclusion and support employee development and recognition.

Our learning and development programs are available to all employees, offering opportunities to grow within logistics in a supportive team environment.

Our benefits include:

• Annual Leave – 235 hours of holiday entitlement
• Pension Scheme – 4% employee and 4% employer contributions
• Life Assurance – 2x annual salary
• Wellness Support – 24/7 Employee Assistance Programme including confidential counselling and legal advice
• Eye Care Vouchers – savings on eye tests and glasses
• Recognition Programs – Employee of the Month/Year, long service awards
• Retail Discounts – access to over 50 retailer discounts

If you meet the requirements and are ready for your next career move, please apply now and join our #WinningTeam!