Assistant Service Manager

Group 1 Automotive; City of Westminster; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension scheme

Cycle-to-work scheme

Healthcare support

Volunteer day

Share purchase plan

Training & development

Life assurance

Job summary

Group 1 Automotive is recruiting for an Assistant Service Manager in our aftersales department. You will lead and motivate a team, drive a high-performance culture, and help manage resources to ensure exceptional customer service across our UK dealerships.

Ideal candidates will have automotive industry experience, strong reporting skills, and an open leadership style. Flexible working options are available as part of our growth journey with 7000 colleagues and 114 dealerships nationwide.

Qualifications

• Experience in the automotive industry is essential.
• Excellent organisation skills with experience in high-level reporting.
• Experience working in an agile environment.
• Open and approachable leadership style with experience in leading, motivating and coaching managers.
• Flexible working options available.

Responsibilities

• Assist the Service Manager to lead, manage and motivate a team of automotive professionals and ensure the dealership is adequately resourced.
• Help drive a high-performance culture, ensuring performance is rewarded and underperformance is managed.
• Oversee the service division, manage resource levels and productivity, and assist with dealership reporting in line with group frameworks.
• Support the dealership to consistently achieve high levels of customer satisfaction.

Job description

• Assist the Service Manager to lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Help with the drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service division, managing resource levels and productivity Accurately assist with the dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction
  Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
• Experience within the automotive industry is essential.
• Excellent organisation skills, with experience in high-level reporting.
• Experience working in an agile environment, where you have responded quickly to changing business needs.
• An open and approachable leadership style, with experience in leading, motivating, and coaching managers
  Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
• We're open to flexible working options - just ask

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Assistant Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover