Customer Supply Chain Lead - Right-First-Time Delivery

Unternehmensgruppe Theo Müller; Amesbury; On-site; GBP 29,000 - 39,000; Full time

Job summary

Müller is seeking a dedicated Customer Supply Chain Executive to join our UK team. The role focuses on supporting and optimising supply chain processes to deliver excellent service levels and customer satisfaction, working closely with MMI, M&S and Ocado.

You will own activities, drive improvements, attend sites, coordinate service reviews, monitor KPIs and ensure right-first-time delivery across a multi-site network, with travel to Bridgwater, Severnside, Droitwich, Bellshill, Manchester,

Qualifications

• Experience within a supply chain, logistics or customer-facing operational environment.
• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Demonstrates initiative and takes ownership of tasks through to completion.
• Ability to identify issues, investigate root causes and recommend practical solutions.
• Good understanding of Microsoft Excel and data handling.

Responsibilities

• Support supply chain collaboration with M&S and Ocado across operational and strategic activities.
• Act as a key link between customer and internal teams, ensuring timely, accurate communication.
• Regularly attend MMI supply sites to build relationships and support supply chain activities.
• Coordinate and conduct regular service reviews with customers and internal stakeholders, ensuring actions are clearly defined, tracked and delivered.
• Monitor, analyse and report service KPIs, identifying trends, risks and opportunities to improve availability and service performance.
• Take ownership of routine customer supply chain activities, ensuring actions are completed accurately and in full, with a right-first-time mentality.
• Project manage collaboration initiatives and coordinate communications relating to business change and key trading events.

Skills

Attention to detail

Stakeholder management

Proactive mindset

Communication

Problem solving

Tools

Excel

SAP

AS400

Cognos

Job description

Müller is seeking a dedicated Customer Supply Chain Executive to join our UK team. The role focuses on supporting and optimising supply chain processes to deliver excellent service levels and customer satisfaction, working closely with MMI, M&S and Ocado.

You will own activities, drive improvements, attend sites, coordinate service reviews, monitor KPIs and ensure right-first-time delivery across a multi-site network, with travel to Bridgwater, Severnside, Droitwich, Bellshill, Manchester,